Initial Support Agent

We are looking for a motivated and supportive Triage & Early Intervention Officer to contact victims of crime to offer support and complete initial assessments. This role is part-time working a rota pattern between 8am-8pm on Wednesday and Friday, occasional Saturday working may be required. The role is based at our office in Portsmouth.What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:Flexible working options 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank HolidaysAn extra day off for your birthday & options to buy or sell annual leavePension with 5% employer contributionEnhanced sick pay allowances, maternity & paternity paymentsHigh Street, retail, holiday, gym, entertainment & leisure discountsAccess to our financial wellbeing hub & salary deducted financeEmployee assistance programme & wellbeing supportAccess to EDI networks and colleague cafesCycle to work scheme & season ticket loansOngoing training & support with opportunities for career development & progressionAbout the Role:
As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs.
As a Triage & Early Interventions Officer you will:Conduct comprehensive impact & risk assessments for clients.Provide tailored responses to clients' needs including information about their rights and the services available to them.Take incoming calls and efficiently triage to other teams including domestic abuse and children & young peopleMaintain accurate & confidential case management records.Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.About You:
Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.
You will need:Strong written & verbal communication skills.Good time management skills.Competent IT skills, able to use generic systems.To work effectively both as part of a team & independentlyTo develop & maintain partnerships with external organisations.The ability to undertake impact & risk assessments.Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.You will need:Understanding of the impact of crime on victims such as sexual violence, hate crime and anti-social behaviourEffective verbal and written communication skillsExperience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)., Ability to balance competing needs and prioritiesAbility to work independently and as part of a teamExperience of building effective working relationships across internal and external stakeholdersPersonal resilience to manage exposure to highly emotional or

sensitive demands of the roleAbility to use generic IT applications competently, Please note that as this post require police vetting, you must have lived in the UK for a minimum of three years prior to application. There is minimal requirement to travel through Hampshire. Please see attached Job Description and Person Specification for further details.About Us:Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.At Victim Support, we're proud to celebrate diversity and create a
workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.How to apply:To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date
wherever possible.