Infrastructure Technician (Day Rate Contractor)

{"description": " Job Introduction Please note: We are looking for an experienced Infrastructure Technician (Day Rate Contractor) to join our IT Operations team, who are responsible for providing support to our UK Branch office network as well as our London and Manchester UK offices. You will be based in the Manchester Head Office but must be willing to travel if required, with the standard working hours being 09.00-17.00, and you may be required to work overtime to perform tasks which cannot be carried out during normal business hours on occasion. Main Responsibilities Overspill 1st line hunt group Managing customer \"walk ups\" 2nd line support work - Incident and Problem Management Software installs + software packaging System responsible activities for specific applications UK - New Branches/Branch Relocations Projects/Assignments Head Office Desk moves Asset Management and Hardware Reconciliations Colo/DR/BCP Testing and support Basic Server Administration Document Management:
Applications, Process, Technical KB's and generic user guides (IT internal Hub) Property estate check - meeting rooms Branch Wifi management Operates in line with the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager. Ideal Candidate Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying... A good understanding and knowledge of providing 1st/2nd line support - General application troubleshooting incl. Bloomberg ITIL certified, understanding of Incident, Problem and Change Excellent Knowledge of PC/Laptop hardware support Excellent Knowledge of Windows 10 Support LAN / WAN / TCP IP, DNS , DHCP, Network troubleshooting skills Knowledge of Windows Servers, SCCM, IIS, SQL, Active
Directory Active directory administration Ability to manage small projects Knowledge of IPhone/tablet, Airwatch support Knowledge of Microsoft Suite of applications HP Service Manager - desirable Working within SLA's Good interpersonal and communication skills Company Information Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products. We are embarking on an exciting Business Transformation journey. This transformation will significantly enhance our technology system systems, processes and services, bringing evolution to our ways of working. Join us in this transformative journey, where your dedication