Infrastructure Support Specialist

Are you passionate about IT infrastructure and enjoy solving technical challenges? We're looking for an IT Infrastructure Support Specialist to join our Digital Technology team on a 12month FTC, playing a key role in maintaining the performance, security and reliability of our IT infrastructure across our Wolverhampton and Banbury sites. Working alongside the Senior IT Infrastructure Support Specialist and the wider Digital Technology team, you'll provide hands-on technical support across a broad range of infrastructure technologies. From system monitoring and maintenance to infrastructure projects and continuous improvement initiatives, you'll help ensure our IT services remain secure, resilient and aligned with the needs of the business. This is an excellent opportunity to develop your technical expertise, contribute to exciting infrastructure projects and make a real impact within a collaborative and forward-thinking technology team.

• Configure, maintain, monitor, and troubleshoot servers,
networks, storage systems, and infrastructure components
• Configure, support, monitor, and troubleshoot infrastructure
systems including servers, networks, storage, and virtual environments
• Provide 2nd/3rd line infrastructure support for escalated
technical issues
• Assist with infrastructure upgrades, deployments, and
improvement projects
• Support server, network, and endpoint maintenance activities
• Monitor infrastructure performance, availability, and security
• Assist with patching, system updates, and vulnerability
remediation activities
• Maintain accurate technical documentation and support
procedures
• Support backup, disaster recovery, and business continuity
processes
• Work with third-party vendors and support providers when
required
• Assist with implementing infrastructure standards, security
controls, and best practices
• Support continuous improvement initiatives to improve reliability,
performance, and user experience
• Participate in infrastructure-related project delivery activities
• Escalate risks, recurring issues, or service concerns appropriately
But what else? (benefits, specificities, etc.)


• Experience working in an IT infrastructure support or engineering
role
• Good knowledge of Windows Server environments and enterprise
infrastructure technologies
• Understanding of networking concepts including switching,
VLANs, DNS, DHCP, and VPN technologies
• Experience supporting virtualisation platforms such as VMware or
Hyper-V
• Experience supporting Microsoft 365 and related technologies
• Strong troubleshooting and problem-solving skills
• Experience working within an IT service management
environment
• Ability to prioritise workloads and manage multiple tasks
effectively
• Good communication and customer service skills
  
  Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.
Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking. Safran Electronics & Defense is an international company with more than 19,000 employees who bring together expertise and team spirit to design high-technology solutions for the aerospace, defense and space sectors. By combining human and technological intelligence, the company develops products and services for both civil and military customers, operating on land, at sea, in the air and in space.


• Competitive salary
• Company performance bonus scheme
• Pension scheme - up to 10% employer contribution
• Private medical insurance
• Comprehensive health cash plan
• 25 days annual leave + bank holidays
• Flexible benefits programme (buy & sell holiday allowance, discounted gym memberships, Maternity/ adoption leave- up to 52 weeks, first 26 weeks at full pay, subsequent 26 at 50% (basic pay) and Paternity/Non-Pregnant Parent/ Co-adopter leave 4 weeks full pay)
• Structured training & opportunities to progress