Infrastructure Operations Engineer (NOC / SOC)

Are you an experienced network or security operations engineer ready to take on a senior role? Can you diagnose complex incidents, maintain critical network services and drive continual improvement? If so, we'd love to hear from you! At the Driver and Vehicle Licensing Agency (DVLA), we build world-class digital services. You will join a team delivering service excellence and technology change across the network and security infrastructure that supports our digital platforms. Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King's birthday
• Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below! Find out more about what it's like working at DVLA - Driver and Vehicle Licensing Agency - Civil Service Careers As a Senior Infrastructure Operations Engineer specialising in Network and Security Operations Centre services, you will support, manage and maintain the critical network and security infrastructure underpinning DVLA's production services. Working within a 24/7 operational environment, you will help keep services secure, resilient, reliable and available. You will act as second line support for incidents, problems and changes working closely with 3rd line. You will configure, troubleshoot and maintain network and security solutions across physical, virtual and cloud-connected environments, while applying organisational standards, service requirements and operational best practice. Working with engineers, service teams, suppliers and business stakeholders, you will use monitoring, automation and strong technical judgement to identify issues, restore service and reduce risk. You will also coach colleagues. Your responsibilities will include, but aren't limited to:
• Configuring, troubleshooting and maintaining routers, switches, firewalls, load balancers, Wi-Fi devices and associated network and security services.
• Diagnosing and prioritising complex incidents, investigating root causes and restoring live services through effective incident and problem management.
• Using enterprise monitoring to identify and troubleshoot network, security and service issues including the use of enterprise SIEM tooling.
• Supporting enterprise network, security and infrastructure management services to maintain resilient, secure and reliable platforms.
• Using scripting and automation, including shell scripting, PowerShell and Python, to improve troubleshooting, maintenance and repeatable operational activity.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.