Infrastructure Operations Engineer - Driver and Vehicle Licensing Agency

Join the Driver and Vehicle Licensing Agency (DVLA) and play a vital role in keeping essential digital services running smoothly for millions of users. As part of a major transformation, you'll help support the shift to modern, cloud-based platforms while ensuring day-to-day services remain reliable and secure. If you thrive in fast-paced environments and enjoy leading teams through complex operational challenges, this is a role where you can make a real impact. About the role As a Senior Infrastructure Operations Engineer, you'll lead a 24/7 Operations Centre shift, bringing together monitoring, response and platform teams into one coordinated function. You'll set direction, manage priorities and ensure the safe, effective operation of DVLA's critical infrastructure and services. This is a hands-on leadership role where you'll balance incident response, operational delivery and continuous improvement, while bringing teams together to work in a consistent, collaborative way. What you'll be doing

• Lead a team of engineers, setting priorities and overseeing operational activity
• Take ownership of live incidents, ensuring timely resolution and clear escalation
• Oversee monitoring and alerting to proactively manage risks and issues
• Bring together teams across operations and platforms to work as one
• Ensure clear communication, handovers and decision-making across shifts
• Drive improvements through automation and better ways of working
• Support service resilience and ongoing platform changes
• Foster a positive, inclusive and high-performing team environment
  
  Experience leading technical teams in an IT operations or infrastructure environment
• Strong operational judgement, particularly around monitoring, alerts and incident response
• Ability to bring teams together and build collaborative, high-performing environments
• Confident leadership style, especially in fast-paced or high-pressure situations
• Strong communication skills with both technical teams and stakeholders
• Experience using automation or monitoring improvements to enhance service delivery
• Focus on continuous improvement and delivering reliable, high-quality service
Working environment

London, England, United Kingdom > 1000 employees Corporate / Direct Employer Government Digital and Data is a community of experts leading digital transformation in government, creating more efficient services that have a meaningful impact on people's lives. Government Digital and Data professionals benefit from cross-government events and learning. From webinars from the world's leading innovators to digital upskilling sessions.They enhance our professionals' skills and capabilities, which ultimately enables them to be a part of the world-leading advancements in digital transformation and government innovation.