Infrastructure Officer

Are you passionate about technology and helping others? North Tyneside Council is looking for dedicated individuals to join our IT Infrastrcurure team. As a member of our team, you will play a crucial role in providing top-notch technical support.,

• Act as the first point of contact for incidents and service requests escalated from the
Help Desk, assessing, prioritising and progressing tickets in line with agreed processes.
• Provide 2nd line infrastructure support for routine and well-defined issues, escalating
complex or high-risk incidents to senior technicians or engineers.
• Assist with the day-to-day support and operation of infrastructure services, including
servers, networks, storage, backups and core platforms.
• Collaborate with other departments to ensure seamless IT operations
  
  Strong communication and interpersonal skills
• Proficiency in IT systems and software
• Problem-solving abilities and a proactive attitude
• Previous experience in a customer service or IT support role is a plus
If you are ready to take on a rewarding challenge and be part of a dynamic team, we want to hear from you!

Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression. As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued. Together, we're crafting a workplace that's built on our values and a shared commitment to making a difference. If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel. Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody's business. Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us. Our Carbon Net-Zero 2030 Action Plan In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council's operations, and the borough, by 50% by 2023 and to align to the Government's net zero target of 2050. We recognise the significant role we can play in the borough in helping to limit climate change, but we can't do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.


• Competitive salary and pension scheme
• Opportunities for professional growth and development
• A supportive and collaborative work environment
• The chance to make a real difference in the lives of our residents