Infrastructure Engineer [Infrastructure Support, MacOS, EUC infrastructure, SC Clearance, JAMF]

Help shape the Future of UK Government Digital Services as an Infrastructure Engineer (End User Compute) and push the boundaries of technology and make a tangible difference to the lives of millions. The Our Client is at the heart of the UK Government, driving a groundbreaking Digital Transformation. We are striving to set a new global benchmark for digital services. Over the next three years, we are on a mission to make our digital offerings the best in the world and we need skilled individuals like you to help us get there., You'll be instrumental in shaping the infrastructure and end user device capabilities that support vital services for The Our Client, Government Commercial Authority (GCA) and the Government Property Agency (GPA), impacting civil servants and ministerial bodies across the nation. As an Infrastructure Engineer (End User Compute), you'll just be maintaining systems, you'll be working alongside Technical Architects and Principal Engineers, design, maintain and upgrade our end user devices infrastructure, tackling challenges head on and ensuring seamless service delivery.

• Provide technical expertise on the macOS estate, working with the other EUC Engineers and engineers from other teams as required. This will primarily involve providing technical skills to design and deliver solutions for macOS end user devices and their management through mobile device management tools such as JAMF.
• Be a crucial point of escalation for our Live Service, diving deep into root cause analysis and finding effective solutions.
• Creation of design and build documents for End User Devices - macOS as part of design work.
• Provide technical assistance on the Windows estate (client) and Mobile estate working with the other engineers and in other areas as required. This will primarily involve providing technical skills to assist first line teams.
• Work as part of the team, maintain and enhance the device platform, by providing expertise and creating opportunities for others to share and practise your knowledge
• Carrying out change control activities with precision and documenting our EUC infrastructure.
  
  Applicants must be eligible to work in the specified location
Key Skills: Infrastructure Support, MacOS, EUC infrastructure, SC Clearance, JAMF,
• Extensive experience managing and administering macOS systems, including experience working with Jamf Pro for end user device management.
• Experience managing and administering Windows Systems, including experience working with Active Directory and related services such as SCCM and Group Policy
• Experience managing and administering mobile devices, for example working with Workspace One (Airwatch)
• Very strong and effective problem solving skills
• An understanding of technical security and its impact on the design and operation of end user devices
• Enthusiasm for sharing knowledge and working in a multi-disciplinary team
• Experience implementing planned changes to infrastructure and Change Control
• Experience of supporting infrastructure services for a large user base
• A strong understanding of pre-emptive maintenance and monitoring and demonstrable experience of the design and implementation of monitoring and alerting systems