Information Technology Intern

About the House of CreedFounded in 1760, The House of Creed has cultivated the art of fine craftsmanship across seven generations, shaping a distinctive vision of Haute Perfumery where British tailoring meets French savoir-faire. Guided by its Art of Millésime, the finest ingredients are hand-weighed and aged in its ateliers near the Château de Fontainebleau, France. Through these meticulous steps, the House preserves and reinvents its heritage of savoir-faire, crafting timeless fragrances as a seal of elegance.
At The House of Creed, we are continuing to strengthen our on-site technology support to deliver a seamless and high-quality user experience-and we're looking for an IT Support Intern to help bring this to life.This is a hands-on, customer-focused role, acting as the primary on-site IT contact for a local office, supporting day-to-day technical needs, managing incidents, and ensuring employees remain connected, productive, and fully supported.
Your MissionThe Information Technology Intern will provide on-site IT support for a local office of approximately 70 users, within a larger organisation supported by a centralised shared service model.This role is primarily focused on delivering a high-quality customer experience, ensuring users receive timely support for IT issues, and maintaining accurate asset and ticket records. The intern will act as the primary on-site IT contact, working closely with the central service desk for escalation and resolution of more complex issues.
What You'll DoAct as the primary on-site IT presence, directing walk-up queries to raise the required requests and incidents to the central service desk.Log, update, and manage incidents and service requests using ServiceNow.Troubleshoot common in office issues related to hardware and peripherals.Maintain communications to ensure accurate IT asset tracking within Service now, including device allocation, stock levels, and lifecycle updates.Ensure all tickets are clearly documented, with appropriate categorisation and timely updates.Escalate unresolved issues to the central service desk in line with defined processes.Communicate effectively with users, providing clear updates and managing expectations.Support meeting rooms and collaboration tools to ensure smooth day-to-day operations.
Who You AreEssential:Strong customer service mindset with a proactive and approachable attitude.Good communication skills, both verbal and written.Basic understanding of IT systems and troubleshooting concepts.Ability to follow processes, document accurately, and manage multiple requests.Comfortable working independently as the sole on-site IT contact.Desirable:Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint).Exposure to ticketing systems such as ServiceNow.Interest in IT support or technology as a career path.Personal AttributesReliable and organised with strong attention to detail.Calm and professional under pressure.Willing to take ownership of issues through to resolution or escalation.Comfortable working in a structured, process-driven environment.
Why Join UsBe part of a growing global retail transformationWork across diverse markets and store formatsA high-impact role with strong visibility and ownership
Additional InformationDuration: 12-month internship.Location: Fully on-site, office based between St Paul's Cathedral and Barbican. Eligibility: Suitable for school leavers or university students.