Information and Support Advisor

An exciting opportunity has emerged to join the brand-new Macmillan Cancer Support Centre team as an Information and Support Advisor, where you'll make a real difference to people affected by cancer at every stage of their journey. Employed by Ashford and St Peter's Hospitals NHS Foundation Trust, this pivotal role puts you at the heart of a vital, community-focused service. With Manager guidance, you will lead and inspire a team of up to 40 dedicated volunteers, support with the centre's daily operations, and have the autonomy to create innovative projects - from peer support groups and workshops to community outreach and service enhancements. This is a rewarding, fast-paced role for someone compassionate, organised, and driven by making a meaningful impact. You'll also need resilience and empathy, as you'll support individuals through sensitive and challenging conversations, offering care when it matters most. If you're ready to be part of something truly transformative, this is
your chance., Develop and deliver a high-quality, personalised information and support service for individuals affected by cancer at the new Macmillan Cancer Support Centre, serving the Ashford and St Peter's Hospitals NHS Trust (ASPH) catchment area.
Collaborate with internal teams and external partners to build and enhance the service, ensuring it is well-integrated and community-focused within North-West Surrey.
Provide direct, holistic support to cancer patients and their carers, addressing emotional and informational needs, and supporting the delivery of electronic Holistic Needs Assessments (eHNAs).
Contribute and maintain a database of information on the collection of needed material on service activity, any outputs and user outcomes. This is for auditing purposes to support Macmillan and ASPH quality standards and support using that data and aid in any implementation of service developments and improvements., Adhere to and promote the vision and values of the Macmillan Cancer Support Centre, ensuring all service delivery aligns with the overarching goals of the Centre and Trust.
Support in the development of an inclusive and accessible cancer information and support service at the Macmillan Cancer Centre alongside the centre manager, addressing the health and wellbeing needs of patients, carers, families, and all individuals affected by cancer within the community.
Empower and enable individuals affected by cancer to live as independently as possible by providing proactive, timely access to information and support, connecting them with local, regional, and national services.
Support the Macmillan Cancer Centre Steering Group, involving key community groups, partner organisations, and representatives from patient forums to ensure the service is truly community-focused and patient-driven.
Collaborate with Macmillan and the Trust to recruit, train, and support volunteers at the Centre, tracking activity, training and checks, gathering feedback, and driving improvements based on data and recommendations.
Support in the development of KPIs and data collection systems to monitor and evaluate the impact of the Macmillan Cancer Centre's services, benchmarking against best practices and implementing changes based on feedback and performance insights.
For more information please see the job description.

Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.
Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.
We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care.
St Peter's Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.
Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.
We can offer you the full range of NHS benefits and discounts.