Information Governance and Complaints Manager

We're excited to be looking for a new Information Governance and Complaints Manager (Data Protection Officer) to lead, develop and manage our expert team of data and complaints professionals, and be responsible for the strategic and operational aspects of data protection compliance, information governance (including Freedom of Information Act 2000 (FOIA) and Environmental Information Regulation 2004 (EIR) requirements), and corporate complaints.

This is a senior, high-impact role with the independence, visibility, and authority to shape how data protection operates across our Council. You'll work closely with senior leadership, challenge constructively, and help embed practical, commercially focused privacy thinking into a fast-moving environment., Lead the Council's strategic and policy approach to information governance and complaints handling;
Proactively and regularly liaise with officers from across the Council, and provide independent oversight and challenge;
Act as the Council's Data Protection Officer and carry out all associated duties;
Apply sound professional judgement and advise on practical solutions to information governance and issues arising from corporate complaints;
Ensure the Council's arrangements for dealing with complaints, and the Council's response to complaints, are legally compliant and reflect good practice;
Lead and manage a team of approx. 4 officers responsible for information governance and complaints, and advise and guide officers across the Council on complaints administered within their areas as necessary;
Act as a point of escalation for all information governance and complaints matters, including carrying out independent internal reviews of FOIA and EIR responses;
Deliver training to managers, officers and councillors on information governance and complaints requirements;
Assist and advise the Council's committees, councillors and all directorates on information governance issues and complaint activity, and provide support and training as necessary.

You have proven experience operating as a Data Protection Officer within a complex organisation and a recognised data protection qualification (or be a qualified Solicitor or Barrister), and familiarity with corporate complaints processes (including matters referred to the Ombudsman)., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

At NFDC we recognise that every colleague - whether in operational, frontline, or office-based roles - plays a vital part in delivering high-quality services to our communities. We are committed to creating a supportive and inclusive environment where people feel valued for the work they do and the strengths they bring.

We aim to foster a culture where people feel confident to share ideas, contribute their expertise, and develop through meaningful conversations with their managers and supported learning opportunities. Whilst we have our corporate values, LEAF Learning Empathy Ambition Fairness, we understand that different teams work in different ways, and we want our values to be lived in ways that make sense locally while staying true to our shared purpose as an organisation.

We want colleagues to thrive, which is why we promote wellbeing, balance, and opportunities for learning and progression. Our values guide how we work together and how we support each other to be confident, capable, and adaptable.

As part of our commitment to being a supportive and people-centred employer, we offer a range of benefits designed to help you thrive both in and outside of work:

£59,530 - £62,869 per annum (up to £65,089 for exceptional performance once in post)
28 days plus bank holidays, rising by an additional week's leave after 5 years of continuous local authority service
Hybrid working, with flexibility across our sites, and home working
Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs)
Employee Assistance Programme offering free 24/7 legal, financial, and personal wellbeing advice
Employee discount scheme with savings across major supermarkets, retailers, restaurants, and leisure providers
Cycle to Work Scheme, helping you save around 40 percent on bikes and accessories
A values-led organisation, guided by our LEAF values (Learning, Empathy, Ambition, Fairness)
Access to learning and development opportunities to support your growth
A supportive, inclusive culture, where everyone is welcomed and valued
Buying and selling of annual leave

We are proud to be a Disability Confident Employer and offer a range of active staff networks, including:

Equality, Diversity & Inclusion (EDI) Group
LGBTQ+ Network
Women's Network
Early Careers Network
Neurodiversity Network