Information Communications Technician Apprentice

Introduction

The apprentice will learn the job of a field-based service engineer in the print industry from the ground up. This will include workshop refurbishment of machines and components, web-based learning from the manufacturers we support, networking and IT infrastructure for equipment, supported from basic office equipment to production machines.

About the Employer

In the last 10 years, Production Print Direct has grown to become the UK’s leading independent specialist for cut sheet digital press technology. We enable our clients to meet the market needs of their customers for what is rapidly becoming a “same day” print service with software to speed up the prepress process and faster equipment to keep on top of production requirements. Whether downsizing or upscaling, PPD have the experience and technology to work with our clients for the next step of their own evolution. 

What You'll Do

Equipment Installation & Maintenance

• Working with another member of staff, install, set up, and maintain professional print devices, including both hardware and software
• Provide customer training on devices to help users get the most out of their equipment
• Diagnose and resolve technical faults, working with other members of the team

Component & Equipment Refurbishment

• Take apart and clean imaging drums
• Replace worn parts with new and repackage ready for engineer use
• Perform toner refills where necessary (all safety equipment provided and instructions)
• Identify work to be undertaken using machine management lists
• Allocate stock if available, order stock where not to hand
• Prepare equipment for refurbishment (remove worn parts, set aside for refurbishment or replacement)
• Fully clean all areas of machine using equipment and materials provided
• Reassemble all parts inside machine to manufacturer's specification
• Test and adjust where required
• Clean outer casings and prepare for delivery

Training course and engineer accompaniment

• Undertake all web-based learning modules over a 12-month period and obtain a minimum pass rate
• Accompany senior engineers and be involved with processes involved in repair and adjustments
• Apply learning to equipment in showroom and workshop
• Learn proper use of cleaning equipment and techniques

Other duties

• Keep warehouse and workshop area clean and tidy
• Maintain stock levels of cleaning products and refurbishment parts
• Undertake jobs provided by administrator, directors or other engineers when required
• Adopt processes to ensure timely and efficient working methods to ensure steady supply of refurbished parts
• Make deliveries to sites, engineers and when appropriate undertake straightforward repairs or replace parts, subject to training delivery
• Help with deliveries and equipment installations when required

Training Outcome

Potential for full-time employment upon successful completion of the apprenticeship.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Analytical skills

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 9am to 5pm with half an hour lunch (unpaid).

Expected Duration: 1 Year 6 Months

Training Provider: BURNLEY COLLEGE