Information Communication Technician Apprentice

Introduction

As an ICT Apprentice, you'll be a critical part of our Digital & IT team, helping colleagues across the estate make the most of technology. From setting up new devices to resolving technical issues and supporting exciting digital projects, you'll gain practical experience while developing the skills needed for a successful career in IT.

About the Employer

Start your career where it matters most – building a better future together

Tilbury Douglas is a leading UK building, infrastructure, engineering and fit-out company. We deliver vital projects across a range of sectors including health, education, water, defence, justice and civic and civil estate. Our schemes improve lives and strengthen communities.

What You'll Do

As an Information Communication Technician Apprentice, you'll gain experience across a wide range of technical support activities while working towards your Level 3 apprenticeship.

No two days are the same and with the support of experienced colleagues, you'll:

• Provide friendly and professional technical support to colleagues through a variety of communication channels including telephone, email and face-to-face
• Diagnose and troubleshoot hardware, software and network issues using recognised problem-solving techniques and support tools
  Install, configure and maintain laptops, desktops, printers, mobile devices and other IT equipment
• Support the rollout of new systems, software updates and technology improvements across the business
• Help administer user accounts, passwords and system access, ensuring security policies are followed
• Prioritise support requests to meet service level agreements while keeping customers informed of progress
• Test hardware, software and equipment to ensure systems are working correctly before deployment
• Escalate complex issues where appropriate and maintain accurate records to provide a clear audit trail
• Work with colleagues across the business to explain technical information in a simple, clear and supportive way
• Assist with maintaining secure IT environments by following company security policies and best practice
• Learn how different business systems integrate to support project delivery across Tilbury Douglas
• Continuously develop your technical knowledge by learning about new technologies, software and industry best practice

Training Outcome

Why Tilbury Douglas?

• We’re more than just a construction company; we’re a community of people working together to deliver projects that matter
• We value diversity, innovation and wellbeing, and we’re committed to developing our people at every stage of their careers. We are a Platinum Member of the 5% Club, reflecting our long-term commitment to earn-and-learn opportunities

Our values guide everything we do:

• Everyone has a voice
• Do the right thing
• Take pride in what you do
• Bring better to life
• Join us and take your first step towards a rewarding career in Information Communication Technician!

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience

Qualifications

• Essential - GCSE - Maths, English and Computer Science - 9 to 4

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, 08:00 - 16:30 or 08:30 - 17:00

Expected Duration: 1 Year 6 Months

Training Provider: BRAGD LLP

This employer is part of the Disability Confident scheme, committed to employing disabled people.