Information and Advice Navigator x 3 Roles

We are looking for compassionate, organised and resourceful people to join our Social Work, Information and Advice Team. Working alongside social workers, you will often be the first point of contact for patients and families, providing practical advice and signposting across community services. You will support patients, carers and families with applications for benefits, grants and other assistance; coordinate referrals; liaise with partner agencies; and connect people with local services and activities in order to maintain independence, wellbeing and quality of life. Working under the guidance of social workers and alongside members of the multi-disciplinary team, you will be able to manage referrals and follow-up actions efficiently. You will recognise and escalate safeguarding concerns and handle records and confidential information in line with GDPR, and hospice policies. You will also have, or be able to develop, a good knowledge of local community resources, voluntary services and referral pathways., This new role is an exciting opportunity to play a vital part in helping people access practical support during challenging times. You will join a collaborative team, build strong community connections and make a visible difference to the experience of patients and carers.

• We are looking to recruit 3 roles, 1 x 30 hours per week, and 2 x 22.5 hours per week. Interviews will be held for successful candidates on Week Commencing the 23rd of November 2026
  
  St Michael's Hospice is nestled in the stunning Herefordshire countryside, in a state-of-the-art facility. We offer a competitive salary and benefits package, a transferrable NHS pension or you can enrol onto our own Hospice pension. We offer Life Assurance, a superb working environment and facility, generous study leave allowance, discounts with local suppliers, individualised training needs analysis, advanced communication skills training, employee counselling service, free tea & coffee, a friendly & welcoming work environment and 30 days annual leave (pro rata if applicable), plus bank holidays. We are one of the top 100 best not for profit organisations to work for and have been caring to make a difference, to patients living with a terminal illness and their families, across Herefordshire and beyond for over 40 years.