Information and Advice Adviser

The Information & Advice service is delivered across Lancashire offering support to approximately 2,300 older people with issues relating to welfare benefits, social care, housing, energy efficiency and scams awareness, every year. The Job:

• As an adviser, your role is to support clients to identify any unclaimed benefit entitlements, help with completion of claim forms, and complete wellbeing assessments.
• You will be responsible for ensuring clients are aware of their rights and deliver the high-quality service using the most appropriate method, either via telephone, office-based appointments or home visits.
• As well as advice, you will be expected to signpost and refer clients appropriately (internally and externally) following agreed procedures.
• You will maintain accurate case records to ensure continuity of advice, information retrieval, statistical monitoring, report preparation and quality checking.
• You will ensure all work meets the Advice Quality Standards and Identify and escalate specific issues for more specialist advice within the I&A team.
Where you will be working - Your office location will either be in Lytham St Annes or Padiham depending on where you live. Some home working is possible, though much of this role will be community based. We know you will understand why we want to make sure we recruit the right person with the right skills, experience, and abilities to join our team, so it is important that you give us as much information as possible about what makes you the right person for this role on your application form.

Age UK Lancashire is a leading Charity, proudly delivering services to over 20,000 older people across Lancashire each year, we are dedicated to supporting and empowering older adults to live fulfilling and independent lives. We are committed to providing innovative and impactful services that address the evolving needs of older people in our community.


• Full training and comprehensive induction to ensure you have the support you need to succeed and thrive in your new role
• A friendly and inclusive culture
• 25 days annual leave increasing to 30 with length of service + bank holidays
• Workplace pension scheme
• Access to Employee Assistance Programme
• Financial wellbeing and planning support
• Staff discount card for hundreds of High Street shops and online services.
• Blue Light card eligibility
• Travel expenses will be paid for all journeys required for work, excluding travel from home to base.
DBS: This post is eligible for an enhanced DBS check and all the associated costs will be met by the employee.