Information and Administration Co-ordinator

An exciting opportunity has arisen for a highly motivated individual to join our East Sussex CAMHS service. We are looking for a candidate whom is self motivated with a strong sense of initiative, excellent team working ability along with experience of managing a team of staff including management of data quality and performance targets. We strive for our staff to actively embrace and reflect our Trust Core Values in their daily work and interactions; these are "Compassionate, Accountable and Optimistic" The base for this position is at Highmore, Western Road, Hailsham, however, there will be time you would be required to travel to other sites for training , meetings etc. We could also offer office bases in Lewes or Hastings. Main duties of the job

• To provide a high standard and effective co-ordination of all administration services including line management of all admin and clerical support services operating as part of the service. This includes monthly supervisions, appraisals, sickness and performance monitoring and escalating appropriately in line with Trust policies.
• Proactively prioritising admin tasks for the service to ensure that patient administration support is of an extremely high standard.
• To support the Service Manager in all areas of administration for the service, including referral co-ordination, auditing of information, ensuring data targets are met.
• Support with potential complaint responses if these should arise
• Develop working relationships with key people across the service and play an active role in supporting performance management
• Support with building requirements as directed by the Service Managers or General Manager
About us The post holder will provide administrative support to the clinical team, including the Service Manager, and General Manager as well as supervision and leadership to the administration team. The work is varied and challenging and your role is pivotal and crucial in helping to ensure the team's key performance targets are met through administrative support and processes. Previous evidence of experience in effectively implementing and maintaining new systems is key. Successful candidates must be able to demonstrate excellent communication and interpersonal skills to effectively manage the workload and administration team. A sound understanding of Clinical Information Systems is highly desirable., The Admin Team Leader will provide effective line management to all designated administrative staff reporting directly to them; ensuring supervision, appraisal and personal development plans, sickness absence management, recording and monitoring, initial disciplinary, grievance and performance matters and recruitment of administrative staff. Working directly with Service Managers and colleagues to ensure a highly efficient and effective administrative support is in place that is responsive to urgent and routine administrative tasks. Job description, The Admin Team Leader will provide effective line management to all designated administrative staff reporting directly to them; ensuring supervision, appraisal and personal development plans, sickness absence management, recording and monitoring, initial disciplinary, grievance and performance matters and recruitment of administrative staff. Working directly with Service Managers and colleagues to ensure a highly efficient and effective administrative support is in place that is responsive to urgent and routine administrative tasks.


• Past experience of Supervision of admin staff
• NHS experience in Children's services for a minimum of 2 years
• A working knowledge of Trust HR policies and procedures
• Knowledge of the structure and dynamics of tier 3 ChYPS and its interactions with partner agencies
Desirable
• Understanding information systems used by the Trust
Skills Essential
• Dealing with difficult conversation with staff or service users
• Excellent communication skills with emphasis of inter-personal and influencing skills
• Ability to build rapport and credibility with colleagues and partners
• Self-motivated
• Ability to interpret national and local guidance and prioritise in relation to local need
• Ability to effectively provide and receive complex information which may require analysis and interpretation and develop solutions if necessary