Induction Coordinator

The Apprenticeship Induction Coordinator is responsible for delivering and coordinating the First Day of Learning (FDoL) across all apprenticeship programmes at LMP. The role ensures learners receive an engaging, supportive, and compliant start to their programme, helping to drive learner engagement, attendance, and successful progression to their allocated tutor. The role combines virtual facilitation, learner support, operational coordination, and data management, while contributing to the continuous improvement of onboarding processes and learner experience.,

• Deliver engaging virtual FDoL sessions across all apprenticeship programmes and levels.
• Facilitate induction activities including programme expectations, safeguarding, wellbeing, goal setting, and platform navigation.
• Coordinate learner groups, schedules, and cohort allocations using internal systems.
• Monitor attendance, learner engagement, survey completion, and outstanding actions.
• Manage learner communications including invitations, reminders, joining instructions, and follow-ups.
• Support learners with programme queries, system access, and digital platforms.
• Maintain accurate learner records across CRM, LMS, and booking systems.
• Ensure induction activity meets funding, compliance, and audit requirements.
• Produce and maintain reports relating to onboarding activity, learner engagement, and feedback trends.
• Gather, review, and analyse learner and stakeholder feedback to identify improvements and adapt delivery, resources, and processes where required.
• Work collaboratively with enrolment, curriculum, compliance, and tutoring teams to support a seamless learner journey.
• Maintain and improve induction resources, learner communications, and processes.
• Support wider administrative and operational activity across apprenticeship teams during busy periods.
  
  Experience delivering training, onboarding, or learner engagement sessions.
• Strong facilitation, communication, and organisational skills.
• Experience creating learner resources or supporting process improvements.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and confidence working with data and digital systems.
• Experience using digital systems e.g. ticketing systems, CRMs, ePortfolios
• Experience within apprenticeships, further education, or training environments.
• Understanding of apprenticeship funding rules and compliance requirements.
Personal Attributes
• Learner-focused with a commitment to delivering a high-quality experience.
• Proactive, organised, and solutions-focused.
• Confident working independently and collaboratively.
• Professional, adaptable, and calm under pressure.
• Committed to continuous improvement and team success.
  
  Supporting Education Group is the UK's leading education services platform, providing the technology, expertise and resources that help schools, trusts and education organisations deliver high-quality learning for all.
  
  28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays
• Health Cash Plan, once you've passed probation, which includes access to a private GP
• From day 1, free life insurance covering up to x4 your salary
• We'll both add money into your pension pot after 3 months
• Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn
• Learning and development opportunities
• Volunteer days - 3 paid volunteer days a year, with 2 dedicated to Education
Confidentiality The post holder must maintain the confidentiality of information about clients, staff and other LMP stakeholders. Some work is confidential, and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must always meet the requirements of the General Data Regulation Act. Safeguarding, Prevent & Equal Opportunities The LMP Group are committed to anti-discrimination and equal opportunities for all. We are equally committed to Safer Recruitment Policies, Safeguarding, the Prevent Duty and promoting the welfare of children, young people and adults. To achieve our commitment, we will ensure continuous development and improvement of robust safeguarding processes and procedures that promote a culture of safeguarding amongst our staff and volunteers. Pre-employment checks Please be aware that upon a successful offer of employment the company completes digitalized right-to-work checks and DBS applications via an external provider. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.