Independent Living Officer

We're VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!, We aim to create vibrant, sustainable communities full of satisfied customers. In order to do this, we need to manage tenancies effectively. We consider housing management to include Tenancy changes, succession, ASB, Hoarding and Estate management. As an Independent Living Officer you'll provide an enhanced housing management / tenancy support service to our Independent Living customers in extra care and sheltered housing schemes across our operating area. You'll be the first point of contact for scheme residents, liaising with colleagues internally and externally to ensure that support is provided to enable customers to feel safe and able to sustain their tenancies, and our schemes are safe and well maintained. You'll organise and host promotional events on VIVID schemes to attract future customers, support potential trial placements, identify potential residents and promote schemes through partnership working with local agencies. You'll also work very closely with the Tenancy Support team to identify potential suitable tenants for moving to extra care or general needs housing to housing for older people. As Independent Living Officer you'll understand level of care and support needs and contribute to multi agency support plans for new customers moving into VIVID schemes ensuring immediate needs are met before tenancies begin. This will require you to contribute to relevant housing panel meetings with local authority and county colleagues around customers due to move into VIVID schemes and support signing up residents moving into extra care and housing for older people schemes. You'll ensure customers are supported to effectively sustain their tenancy and, where possible, live independently.

The ideal candidate will hold an appropriate professional qualification (CIH, NVQ), have vast experience of working in a customer centric environment, with elderly or vulnerable client groups and good working knowledge of Housing Legislation and current best practice. Due to the complex nature of the role, you'll need to have a sound understanding of Benefit systems, Social Services, Health Services and knowledge of safeguarding and mental capacity.

We're recruiting for an Independent Living Officer to join our tenancy management team covering Basingstoke and the surrounding North Hampshire area (including site visits in Aldershot, Farnborough, other areas as required). Contractually based out of our Basingstoke office, this is a permanent, full time position working 37 hours per week with a minimum of 20% of this to be office based to promote collaboration and team working within team and other colleagues across the business. Want to know what we can offer you?

• 26 days holiday (plus bank holidays) with the opportunity to buy or sell annual leave
• Annual discretionary company performance-related bonus, rewarding our collective success
• A generous contributory pension of 6%. We'll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes., As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid.
Offers are subject to a satisfactory DBS check. Interviews are due to take place 24/ 25 Nov (subject to change). We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we're here to help with that and more. Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they're easy to use and access by our customers. We're addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We're the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year. This is summed up in our vision "More homes, bright futures".