As Income Team Leader at Leeds Federated, you'll guide and support your team to deliver a high-quality, customer-focused income service that meets regulatory standards. You will provide practical advice and technical guidance to ensure policies and procedures are followed consistently, while working closely with colleagues across financial inclusion and other area teams to achieve high levels of customer satisfaction, tenancy and neighbourhood sustainability. This is a fantastic opportunity to make a difference, working within a collaborative housing team where your leadership will help shape a positive experience for both customers and colleagues. What you'll do:

• Lead and manage a team to deliver customer focused Income collection service.
• Set clear targets for your team to reduce outstanding arrears while leading new initiatives that enhance the quality of service we deliver to customers.
• Maintain open and effective communication within the team, sharing key information and encouraging ideas and feedback from team members.
• Oversee income collection processes to minimise rent arrears, ensuring policies are applied consistently and fairly.
• Ensure the delivery of proactive, personable and robust service focused on maintaining successful tenancies
• Develop innovative campaigns promoting effective income Management
• keep up to date on changes to welfare benefits and actively participate in relevant forums to gather best practices that enhance service delivery.
• Collaborates with Area Team colleagues to maximise the performance of assets and ensure tenancy and neighbourhood sustainability
• Enable customers to engage with the organisation and influence how services and improvements are provided and delivered to consistently high standards
• Delivers an excellent standard of customer service and achieves high levels of customer satisfaction, tenancy and neighbourhood sustainability
  
  Experience leading income or housing teams for at least two years in a performance-focused environment.
• Strong understanding of rent arrears and debt recovery processes, with experience presenting cases in court.
• Experience engaging with Local Authority and Universal Credit regarding rent increases and benefit issues
• Experience of building successful partnerships with both internal teams and external organisations.
• Proactive in driving continuous improvement, using feedback and data to enhance services.
  
  Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire.