Income & Sustainment Officer
The Star, Shrewsbury, Shropshire
Income & Sustainment Officer
Salary not available. View on company website.
The Star, Shrewsbury, Shropshire
- Full time
- Permanent
- Onsite working
Posted 2 days ago, 4 May | Get your application in today.
Closing date: Closing date not specified
Job ref: 5bf199cf29d54529a45a8246ff34838c
Location ref: Shrewsbury, Shropshire
Full Job Description
Do you thrive on balancing firm income recovery with supportive, person-centred customer service? We're looking for an Income & Sustainment Officer to manage a varied income caseload and help tenants stay in their homes by tackling arrears early, providing practical support and taking proportionate enforcement action where needed. What you'll be doing
- Managing a designated caseload of rent and housing-related debt
- Maximising income while minimising arrears and tenancy failure
- Agreeing sustainable repayment plans with tenants and former tenants
- Supporting customers to maximise income, access benefits and manage affordability
- Working closely with colleagues, the DWP, local authorities and partner agencies
- Progressing formal recovery and court action in line with policy where required
Experience in income recovery, housing management or debt advice - Knowledge of welfare benefits and income-related issues
- The ability to challenge constructively while remaining fair, supportive and professional
- Confidence working independently, including home visits and lone working