Income Officer

We have an exciting opportunity to join our friendly housing team providing a helpful and efficient service to our tenants. If you have experience in the housing sector and are passionate about delivering exceptional service then this is the opportunity for you. If you're ready to take the next steps and invest in your career then apply to join Brunelcare today and be part of something more. About The Role

• Proactively manage tenants' accounts, including recharges/sundry debts, shared ownership rent accounts and former tenant arrears, ensuring that residents know what to pay, when to pay and how to pay.
• Keep abreast of welfare benefit changes in order to ensure residents are given good up-to-date advice.
• Minimise cases escalating to court or eviction stage through proactive and effective negotiation and mediation.
• Visit all tenants in rent arrears within established timescales to assess circumstances and agree payment plans within the arrears recovery procedure.
• Liaise with individual tenants, Housing Benefit Offices and the Department of Work and Pensions (DWP) on rent and arrears.
• Attending multiple sheltered housing sites/location across a define patch within Bristol
  
  Experience of working in a Social Housing or Customer Service environment.
• Income management experience would be desirable.
• Ability to communicate effectively with both internal and external customers.
• Excellent administrative skills and professional and positive manner
• Valid UK Driving Licence and access to own transport/vehicle is essential
  
  Brunelcare is committed to equity, equality, diversity and inclusion, and this is embedded in our strategy and supported through our policies and processes. We welcome the opportunity to make reasonable adjustments where this would support you to make an application.
Established in 1941, Brunelcare is an award-winning Bristol based charity providing high-quality housing, care, and support for older people in the South West. Today, across Bristol, South Gloucestershire, and Somerset, Brunelcare works to support people to remain as independent as possible, for as long as possible. The extensive range of our services means that people can stay with us however their needs may change. We are also widely recognised for our expertise and excellence in caring for people living with dementia, and for supporting their families. As a charity, we do not pay dividends to shareholders, and any profit we make is reinvested back into the services we provide.


• Equivalent to 22 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 25 after 5 years' service (pro-rata)
• Free enhanced DBS Check
• Cycle to Work Scheme
• Company Sick Pay - Linked to length of service
• 45p mileage allowance (per mile)
• Comprehensive and flexible induction provided, with ongoing training and development opportunities
• Optima Health Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available
• £200 refer a friend bonus
Interview date: 5th May 2026