Reporting to the Incomes Manager, you will support the income team in maximising rental income by negotiating and administering payments of rent, communicate with residents in order to notify of unpaid rent. This will involve:

Manage arrears cases, negotiate payment arrangements and chase all failed payments in the patch allocated up to the point of transfer to the Income Legal Office

Signposting tenants to Money Advice, Income Officers, or specialist money advice agencies as appropriate to support the resident with rent arrears

Liaise with Local Authority Housing Benefit Departments and other outside agencies to support rental income

Process legal notices and assist with the management of court order cases to tenants with substantial arrears as per the pre court protocol to support legal claims

Interact with the Income Legal Officer on hand-over of arrears cases

Level 3 Chartered Institute of Housing or equivalent experience

Awareness of Housing Benefit, Welfare Benefit systems and processes

Understanding of arrears recovery and Court procedures

Knowledge of legislative and regulatory requirements for rental income

Excellent numerical, verbal and written communication skills

Basic IT skills, including MS office packages

A flexible approach to the requirements of the job

Comfortable with everyday conversations/discussion in Welsh (or a willingness to improve your Welsh language skills to the required level)

At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for a basic DBS disclosure to be undertaken by our organisation., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Here at North Wales Housing, we make a difference to people's lives every day. If you're committed to helping us achieve this, we'll make sure we make a positive difference to your life too. Let's work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

Our team of around 230 individuals mean a lot to us, too. We're proud to say that we're a Gold Standard Investors in People employer, testament to our desire to care for our colleagues. Our People Strategy focuses on creating an environment where our people are proud to work at a place they want to be, supported to achieve their potential, give their best, and feel valued for their contribution.

The Package

Temporary contract (until 31.03.26)

Salary of £33,332 per annum

35 hours per week

Agile Working

Minimum of 25 days annual leave plus bank holidays

Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.

Further studies support and career development opportunities

Annual Leave Purchase and Cycle to Work scheme

Employee health assistance and cash plan scheme

Enhanced maternity and paternity pay

Generous contributory pension scheme

The Role - Income Officer