Income Customer Service Officer

Salary not available. View on company website.

Wandle Housing Association Ltd, North Southwark, Southwark

Posted 3 weeks ago, 4 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 6d3f9d9737dd47f8aad855637408f520

Location ref: North Southwark, Southwark

Manage leasehold and Rent accounts and other housing related debts on a regular basis in line with Wandle's policies and procedures, in order to identify cases that require action.
Negotiate repayment agreements with residents/leaseholders and take corrective action where such agreements are not maintained, adhering to the Ministry of Justice Pre-action Protocal for Rent Possessions.
Make regular and early contact with all residents in arrears through home visits, telephone calls, text messages, e-mails and office interviews, someties outside of normal working hours.
Prepare and submit cases to the County Court for Possession hearings and attend court hearings and carry out evictions due to rent/service charge arrears.
Identify vulnerable residents and make referrals to the resident support team to ensure appropriate support is put in place.
Work with the Homeownership, Housing and Legal teams to resolve complex cases.

Knowledge of housing law, the regulatory framework and good practice with regards to debt recovery essentials.
Knowledge of leasehold charges (service charges, ground rent)
Experience of presenting cases to court and knowledge of the court system and legal remedies relating to debt recovery.
Strong communication skills, both written and verbal., Please note that we are unable to sponsor Visa's and the successful applicant must have a valid Right to Work in the United Kingdom and be able to verify this.

https://www.jobs24.co.uk/job/income-customer-service-officer-127070861