Income Collection & Support Officers
Caerphilly County Borough Council, Penybryn, Caerffili - Caerphilly
Income Collection & Support Officers
Salary not available. View on company website.
Caerphilly County Borough Council, Penybryn, Caerffili - Caerphilly
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 27 Oct | Get your application in now before you're too late!
Closing date: Closing date not specified
Job ref: 47a71b1699574394a7c5d001080b099b
Location ref: Penybryn, Caerffili - Caerphilly
Full Job Description
We are seeking two enthusiastic and customer-focused Income Collection & Support Officers to join our busy team. You will manage rent accounts, recover arrears, negotiate repayment arrangements and provide support to residents experiencing financial difficulties. The role also includes representing the Authority at County Court hearings when required. We are looking for someone with excellent communication skills, empathy, resilience, and the ability to handle challenging situations professionally. If you can work independently, and as part of a team we would love to hear from you. For the role, we ask that you have:
- A Level 3 qualification on the Credit and Qualifications Framework for Wales.
- The ability to communicate effectively at all levels with good negotiation and interpersonal skills.
- Experience of working within a Housing environment.
- A Full UK Category B (Cars) driving licence and the use of a motor vehicle insured for business / work purposes to travel throughout the borough to visit tenants, attend meetings and Court.
We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.