Implementation Support Officer - Speech Recognition

Implementation Support Officer (Speech Recognition & Digital Dictation)

Dorset HealthCare are seeking flexible, enthusiastic and motivated individuals to join the Speech Recognition & Digital Dictation (SR&DD) project team during a Trust-wide deployment.

This is an exciting opportunity to play a key role in the implementation and rollout of digital clinical documentation and associated AI systems across multiple sites in Dorset. The programme will run over a 9-month deployment period, requiring repeat deployment activities across services.

You will support staff before, during and after go-live to ensure successful adoption of SR&DD technology and help embed new ways of working.

The role requires the ability to travel extensively to Trust sites across the county.

This is a full-time post of 37.5 hours per week. The post holder will be required to work flexibly to meet the needs of the service across multiple sites in Dorset. This will include unsocial hours and shift work. Flexible working arrangements will be considered.

This is a fixed term role and for those with current NHS service, the role will be offered on a secondment basis only. Please obtain permission to be released on a secondment before submitting an application.

Main duties of the job

Support the deployment of the SR&DD system across Trust sites

Assist with service change and encourage staff engagement with new technology

Respond to service needs during implementation and go-live periods

Provide ongoing support to ensure effective system use

Help troubleshoot issues and direct queries appropriately

Support IT teams with problem solving and user queries

System Adoption & Improvement

Support embedding of workflows and SpeechCursor AIDA and analytics tools

Contribute to monitoring system usage and improving document processes

Assist with audit, benefit tracking and reporting activity

Data, Reporting & Accuracy

Support staff to ensure accurate data entry into systems

Assist in embedding reporting tools (KPIs, dashboards, analytics)

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.