Implementation Manager

We are seeking a Implementation Manager to join our team based from our London Head Office (hybrid working). In this role you will lead the delivery of key People & Culture projects, ensuring initiatives are delivered on time, on budget and with clear outcomes for colleagues. You will provide structure, challenge and pace across the People Team, improving how we plan, track and deliver work. You will continually question how things are done, helping implement better ways of working that improve the experience of colleagues across Southeastern.,

• Support project initiation by helping scope objectives, requirements and assumptions
• Develop, maintain and track project plans and documentation
• Proactively follow up with managers and suppliers to ensure delivery milestones are met
• Identify internal and external best practice to improve the colleague experience
• Participate in GBR working groups and communities of practice as required
• Support Heads of HR to ensure BAU activity is tracked and aligned with strategic priorities
• Contribute to period reports and dashboards, ensuring insight highlights future risks and deliverables, not just past activity
• Act as a trusted critical friend to a nominated Head of HR and their team, supporting risk management and control frameworks
• Support contract and supplier management activity
• Ensure cyclical external reporting and accreditations are delivered on time, including Gender Pay Gap reporting and Investors in People audits
  
  Experience working in HR and/or people change projects
• Strong project management experience with proven ability to track progress and manage delivery plans
• Experience in risk management, governance and reporting
• Process improvement experience, Lean qualification desirable
• Experience working in a train operating company or similar regulated environment advantageous
• Strong reporting and dashboard writing skills
• Ability to manage multiple priorities and work across teams
• Confident critical thinker who constructively challenges the status quo
• Collaborative style with the ability to influence without direct line management authority
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.

We're one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations. However, working on our railway is more than getting passengers from A to B. It's about all the little moments that make a difference to their journey. It's also about making our railway a great place to work. With a team that represents the communities we serve. This is a journey we're fully committed to and we're proud to have been named a 'Great Place to Work' at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women. Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us. At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.