Implementation Coordinator
Radius Limited, Coppenhall, Cheshire East
Implementation Coordinator
Salary not available. View on company website.
Radius Limited, Coppenhall, Cheshire East
- Full time
- Permanent
- Onsite working
Posted 4 days ago, 30 Apr | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
Job ref: 39c0c8528a934695ae594b9eb9e83f39
Location ref: Coppenhall, Cheshire East
Full Job Description
The role of Implementation Coordinator is really important to us. You will be responsible for handling and resolving Implementation bookings and queries within SLAs and with focus on customer experience. The successful candidate will be proactive, able to manage their workload efficiently and communicate effectively with installers, colleagues and customers to deliver key business metrics and excellent customer support. We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am - 5:00pm. Your responsibilities day to day will be…
- Handling customer calls/ emails relating to installation of Telematics devices in line with company SLAs and metrics.
- Managing service desk tickets raised by other business areas within SLAs.
- Liaising with 3rd party engineering teams to co-ordinate installation bookings.
- Liaising with customers to arrange and inform of implementation/ installation dates.
- Handling implementation queries from other departments.
- Updating customer account information on tickets and CRM to keep all parties informed.
- Work efficiently adhering to departmental processes.
- Notify management team of any issues/ risks to meeting SLAs.
- Email management from internal and external parties, ensuring responded to within SLAs.
- Resolution of customer/ engineer queries.
Excellent communication skills, with the ability to communicate proficiently both written and verbal - Ability to develop relationships with team and wider business
- Organised
- Efficient
- Proactive and forward thinking
- Able to adapt and succeed in a fast paced, changing environment.
- The ability to manage time and work comfortably under pressure, to complete required tasks to required deadlines.
- Ability to work effectively as part of a team to meet both client and business needs.
- Experience in the use of Microsoft Office- Teams, Word, Excel etc. What can you expect of us?
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive. And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.