Impact Manager

We are looking for an experienced and commercially minded Senior Impact Manager to join our Professional Development (PD) team and help demonstrate the value of our professional learning offer by establishing a consistent approach to measuring and reporting on the quality and experience of our products and services. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge., The Senior Impact Manager: PD Products is a fixed-term role that will establish a consistent approach to measuring and reporting on the quality and experience of professional development products and services. The postholder will establish the short- and long-term impact of our courses and qualifications with the aim of turning this insight into compelling evidence, case studies and customer-facing proof points that strengthen our market position. The postholder will combine evaluation expertise with commercial judgement utilising understanding of research methods and impact measurement with an ability to turn evidence into clear, compelling customer-facing stories. Additional responsibilities and accountabilities include:

• Within the first six months, you will establish a monitoring and evaluation framework and implement it.
• Develop a variety of data collection and reporting approaches to be utilised by the wider PD team on an on-going basis and can be communicated to our external stakeholders.
• By the end of this fixed-term role, you will have produced a review of the framework and its initial implementation, including evidence of progress, lessons learned and recommendations for future development.
• Throughout the fixed-term period, you will be regularly reporting and building proof points and messaging that help strengthen our reputation as a chosen provider for school CPD, strengthen brand reputation, competitive differentiation and customer trust.
This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.

We're looking for someone who is naturally curious, analytical and customer-focused, with the ability to turn data and evidence into meaningful insight and action. You'll be an effective communicator who can present complex findings in a clear and compelling way, influence stakeholders through evidence-based recommendations, and build strong collaborative relationships across teams and customer groups. You'll also bring commercial awareness, recognising how customer impact and experience contribute to growth, reputation and long-term success. You will also be able to demonstrate:
• Experience designing and delivering impact measurement, evaluation or research projects.
• Experience analysing qualitative and quantitative data and turning findings into actionable insight.
• Experience designing and conducting customer or user research.
• Experience producing reports, case studies or other evidence-based communications.
• Knowledge of monitoring, evaluation and impact measurement approaches, including quantitative and qualitative research methods.
• Excellent communication skills, with the ability to translate complex findings into clear and compelling narratives.
If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:
• Working within education, professional development or learning products/services.
• Establishing monitoring and evaluation frameworks.
• Leading customer experience or voice-of-customer programmes.
• Working across international markets and stakeholders
  
  If you are shortlisted and progressed through the stages, you can expect:
• First stage virtual interview via MS Teams. You will be provided with a brief to complete a role related task which will need to be returned by email in advance of your interview.
• Final stage interview: in-person at our offices in Cambridge.
If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter. Why join us Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities

For a detailed job description, please refer to the link at the bottom of the advert on our careers site. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition. Please note that Cambridge University Press & Assessment will not ordinarily be able to provide sponsorship for vacancies of less than 12-months in duration. Applicants must therefore have an existing right to work in the UK to be eligible for this position. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes