Imaging Admin Team lead

They will act as support to the administration team. They will assist admin to ensure the smooth running of the admin department on a day to day basis and escalate any problems within the department to senior members of staff. The post holder will be expected to undertake a wide range of duties to support the radiology team on a day to day basis. Management of the Administration Staff to ensuring day to day demands are met within the department. The post holder will support the department by providing sufficient cover to all booking desks and reception. They will ensure that urgent request for bookings are actioned in a timely fashion to reduce potential risks. They will be responsible for overseeing modalities diary planning to ensure all opportunities are exhausted to fulfil the requirements of the department's expectations. They will run reports on a daily/weekly basis to be delivered to various departments within the trust. To create, administer and maintain key documents within
the department, liaising with staff within the department and externally as required.The post holder will oversee day to day management issues in coordinating and maintaining numerous rotas within the Imaging service, liaising with departments and teams as required, to ensure that all sessions are fully booked in six weeks' notice and escalate to the appropriate team if needed. To work closely with Assistant Service Manager., They will act as support to the administration team. To carry out appraisals/individual performance reviews for Imaging Admin to ensure all compliances are met and all training is up to date. Researching appropriate training courses in line with Trust policies.
1. Ensure that all annual leave and sickness is appropriately recorded and applied for in line with trust policy.
2. To hold regular meetings for Imaging Admin recording actions and preparing minutes taken at these meetings, tracking progress and liaising with staff to ensure actions are being carried out in a timely manner
3. To cover secretarial duties in the absence of staff.
4. To monitor Critical Alert Notifications in the absence of the secretary.
5. Housekeeping CRIS, checking all modality diaries weekly to ensure all available appointments are booked.
6. To deal with telephone enquiries and monitor the admin staffs demand, liaise with clinicians and patient to resolve any problems or queries. This requires the ability to communicate effectively as this can include dealing with complex, confidential information and delicate situation.
7. To update spreadsheets with GP and consultant details as necessary.
8. To support the Imaging Assistant service manager in producing weekly performance reports and statistics for the department.
9. Frequently required to respond quickly to interruptions from managers, clinicians and team members to support staff, resulting in the need to reprioritise workloads.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.