Illegal Markets Disruption Manager

The Illegal Markets Disruption Manager is responsible for the day to day management of a team of Assistant Caseworker Investigators delivering disruption activity at scale against illegal online gambling markets. The role focuses on supervising delivery, managing data and reporting outputs, and supporting the continuous improvement of operational processes. The postholder will work in a fast paced enforcement environment, supporting disruption activity across websites, apps and social media platforms, and working closely with colleagues across enforcement and investigations. The role is primarily operational, with responsibility for ensuring work is completed accurately, consistently and in line with agreed guidance. Our offer to you:

• Civil Service Pension, with 28.97% employer contribution. Click for more information
• 26 days' holiday, rising to 29 days after two years' service (pro rata)
• Holiday purchase scheme (option to buy up to five extra days annual leave)
• Flexible working & family friendly policies
• Ergonomic, fully accessible office, very close to Birmingham New Street Station
• Open, collaborative and people focused culture
Your responsibilities:
• Line manage and support a core team of Assistant Caseworker Investigators delivering illegal market disruption activity, allocating work, setting priorities and monitoring progress to ensure delivery against agreed expectations.
• Provide coaching, feedback and practical support to develop team capability and maintain quality standards, addressing day to day performance promptly and escalate concerns where necessary.
• Identify opportunities to improve or extend disruption activity and escalate ideas for development.
• Continue to support the use of automation and the issuing of cease and desist notices to illegal market operators.
• Identify test purchasing opportunities and recurring themes or risks emerging from disruption activity.
• Lead on routine data gathering relating to disruption activity and ensure accurate record keeping by the team, maintaining oversight to ensure information is complete.
• Produce regular statistical reports and data packs demonstrating progress against agreed key performance indicators.
• Attend meetings with industry, key partners, law enforcement agencies and third parties as required, representing the team's work and supporting the Commission's approach to illegal markets disruption.
• Work collaboratively with internal teams and stakeholders to support shared objectives, applying appropriate judgement with an understanding of how the team's work contributes to wider enforcement activity.
• Support the development and maintenance of process maps, workflows and guidance notes to support consistent team delivery.
• Ensure team activity is carried out lawfully, proportionately and in line with policies and procedures, identifying and escalating operational risks in line with agreed governance arrangements.
• Maintain awareness of relevant changes in legislation, policy or guidance and communicate updates to team members as needed.
The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their Manager. Duties may vary as and when localised procedures are updated or renewed with varying authorities that the Commission.


• Experience and confidence line managing or supervising staff in an operational role including dealing with routine people management issues, allocating work, monitor performance and manage competing priorities in a fast-paced environment.
• Experience working within a data analytics, intelligence, or enforcement environment, with the skills to identify trends, evaluate programme risks, and translate complex data into actionable operational insights for disruption activities.
• Knowledge of the remote gambling sector including promotion and advertising tactics.
• Strong IT skills, with working knowledge of Excel, PowerBI reporting and experience gathering, managing and assuring operational data.
• Clear and confident verbal and written communication skills, including an ability to produce routine performance reports using standard tools (e.g. spreadsheets, dashboards).
Desirable criteria:
• Experience in a regulatory, enforcement, compliance or investigative environment.
• Basic understanding of online platforms, websites, apps or social media environments.
• Experience supporting small process improvements or workflow changes.
• Some exposure to stakeholder or partner engagement (e.g. industry, public bodies or enforcement agencies).
• Familiarity with illegal or non-compliant online activity.
  
  The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm.
We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issues licenses to operators. We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry. We're proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR). This prestigious award recognized the Commission's international leadership in enhancing consumer protection through industry collaboration. Please apply if you want to be part of an organisation that is force for good!