*ILH Night Receptionist L2**

We're looking for a warm and welcoming Night Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience. Why Join Us? This is a great opportunity to enhance your experienced in front office operations, we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager/Assistant Night Manager, Night Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role. No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team.

Do you love meeting new people and sparking conversations? Are you a friendly and organised team player with a knack for making others feel at ease? Do you want to work in a unique, family-run hotel?,

• 1 Year of Experience as a Front Office Receptionist / Night Receptionist in the hotel industry
• A natural flair for customer service
• Positive and caring personality
• Problem-solving abilities
• Flexibility to work a varied shift pattern: night shifts including weekends and bank holidays
• Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
• Professional proficiency in English
• Team-oriented attitude
• Happy to work in a fast-paced environment
Desirable (not essential but a plus!):
• Proficiency in multiple languages
• Proficiency in OPERA (PMS System), Positive in outlook and energy
• Driven to Care deeply about guests and colleagues
• Ready to Collaborate and innovate
• Committed to enabling Growth - for yourself and the business
• Proud to contribute to a 185-year Legacy
  
  With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you're ready to bring your expertise to support us with our new chapter, please apply today!, ABOUT IMPERIAL LONDON HOTELS We are a proud family owned business with a remarkable 185-year legacy in the heart of London. At Imperial London Hotels, we're on a mission to make authentic London experiences and truly memorable stays accessible to everyone. We're challenging outdated hospitality norms and shaping the future with a fresh, forward-thinking approach across our growing portfolio of eight unique hotels (3,463 rooms) and nine vibrant pubs, bars and restaurants, all located in the cultural hub of Bloomsbury. Right now, we're looking for passionate hospitality professionals who want to be part of something special, helping us drive sustainable growth, deliver outstanding guest experiences, and build on our rich independent heritage,
• Since 1837, Imperial London Hotels has welcomed guests as an independent, family-run company in Bloomsbury, Central London. Today we operate seven much-loved 3 & 4-star hotels - including the UK's largest hotel, the iconic Royal National (1,630+ rooms) - plus the Bedford, City Sleeper, President, Tavistock, Morton, and Holiday Inn Bloomsbury.
In 2026 we'll unveil our new flagship: the reimagined Imperial Hotel, a stunning 4
• Deluxe property following a spectacular multimillion-pound refurbishment.
If you're excited by the chance to shape the next chapter of a historic yet modern hospitality brand, we'd love to hear from you. Join us and help write the next 185 years of Imperial London Hotels.


• 28 Days Holiday pro-rata increasing with length of service up to 33 days
• Free meals on duty
• Uniform & dry-cleaning
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers (via Each Person)
• Nursery Scheme via Each Person (subject to eligibility)
• Early Pay - Instantly access a portion of the pay you've already earned
• Mental health first aiders support & well-being
• Employee Assistance Programme- Supported by Hospitality Action
You can explore additional benefits here