IFM Program Manager - Food Services EMEA

The IFM Program Manager - Food Services EMEA is responsible for implementing and maintaining food service standards and programs across the EMEA portfolio. This role focuses on the tactical execution of food service initiatives, managing operational data, supporting procurement processes, and ensuring consistent service delivery standards. The position plays a key role in driving performance improvements, maintaining program governance, and supporting the broader food services transformation agenda. What this job involves: Program Implementation & Standards

• Execute standardized operating procedures across food service locations
• Implement MVE requirements in all food service venues
• Support new venue openings and service launches
• Maintain food safety and quality control programs
• Coordinate service improvement initiatives
• Develop and maintain program documentation
Performance Management & Reporting
• Monitor and analyze operational KPIs
• Track and report on CSAT/WES metrics
• Create regular performance dashboards
• Manage vendor performance tracking
• Prepare monthly/quarterly business reviews
• Support data-driven decision making
Procurement & Vendor Management
• Support RFP processes for food services
• Assist in vendor selection and onboarding
• Monitor contract compliance
• Track vendor performance against SLAs
• Support vendor relationship management
• Maintain vendor documentation and records
Financial Control & Analysis
• Track operational costs and subsidies
• Analyze venue performance metrics
• Support budget planning processes
• Monitor pricing and cost structures
• Identify cost optimization opportunities
• Prepare financial analysis reports
Service Quality & Compliance
• Conduct regular site audits
• Monitor compliance with food safety standards
• Track and resolve service issues
• Support quality improvement initiatives
• Maintain compliance documentation
• Coordinate with EHS teams
Project Support
• Manage food service improvement projects
• Support new program implementations
• Coordinate cross-regional initiatives
• Assist with pilot program management
• Support change management activities
• Document best practices and learnings
  
  5+ years' experience in food service operations
• Experience in program/project management
• Background in vendor management
• Knowledge of food service standards and compliance
• Experience with performance tracking and reporting
• Understanding of procurement processes
• Proven analytical and problem-solving abilities
Technical Competence
• Strong data analysis skills
• Proficiency in reporting tools and dashboards
• Understanding of food service operations
• Knowledge of quality management systems
• Familiarity with procurement processes
• Experience with project management tools
Professional Skills
• Excellent organizational abilities
• Strong attention to detail
• Effective communication skills
• Problem-solving capabilities
• Project management expertise
• Ability to work independently
• Strong stakeholder management skills
• Process improvement mindset, Bachelor's degree in relevant field
• Food service management certifications (advantageous)
• Project management certifications (beneficial)
• Fluent in English; additional languages beneficial
  
  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
We are looking for an IFM Program Manager - Food Services for our Integrated Facility Management business line. About JLL We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!, Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.