ICT Telecoms Technician

As a Telecoms Technician, you'll play a key role in supporting staff across the Trust by providing technical assistance, troubleshooting hardware and software issues, and ensuring devices are functioning optimally.,

• To identify and analyse a range of VoIP and Mobile issues and take the most appropriate method of resolution liaising with the ICT Telecoms Manager as necessary.
• To perform set-up, configuration and maintenance tasks on end user VoIP and mobile devices
• To provide remote, and on-site support service to staff within the Trust.
• To provide high quality technical support as required, to all users connected to the customer's IT environment using diagnostic tools and fault-finding techniques to identify root causes.
• To fix diagnose faults where feasible or to recommend appropriate solutions acknowledging and describing the implications for the end customer and for the internal IT teams.
• To assist with documenting all operational processes and procedures for designated services.
• Investigate, diagnose, test and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion.
• Provide a structed approach to diagnosing, assimilating and critically interpreting operational objectives, risks and issues.
• To participate in the Trust IM&T on-call rota.
  
  You'll be part of a fast-paced environment where your ability to stay calm under pressure and deliver excellent customer service will be essential--especially when supporting staff in high-pressure clinical settings.
While full training will be provided, we're looking for someone who: Has a solid understanding of fundamental IT principles.Can manage their own workload with attention to detail and accuracy.Communicates clearly and professionally with users of all technical levels. Is keen, flexible, and self-motivated. Can quickly integrate into a well-established and supportive team. If you're ready to take the next step in your IT career and make a real difference in a healthcare setting, we'd love to hear from you.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond. Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.