ICT Technician (Level 1)

Under the guidance of senior staff, this ICT Technician role provides high-quality IT support across City Academy Bristol and the wider campus. You will play a key role in maintaining and developing IT systems, supporting staff and students with technical issues, and contributing to the effective delivery of ICT services.

This is an excellent opportunity for someone with strong technical knowledge, a problem-solving mindset, and a passion for supporting education through technology to make a real impact, You will have:

• Good literacy and numeracy skills, including GCSE Maths and English (or equivalent), and a relevant IT qualification (Level 3 or above or equivalent experience).
• Experience working within an IT support environment and delivering technical support to users.
• Strong problem-solving skills and the ability to diagnose and resolve technical issues effectively.
• Excellent communication and interpersonal skills, with the ability to explain technical information clearly to non-technical users.
• Good organisational skills and the ability to manage a varied workload, meeting deadlines and responding to ad hoc requests.
• The ability to build positive working relationships with staff, students, and external stakeholders.
• A strong commitment to safeguarding, equality, diversity, and inclusion.
  
  City Academy Bristol is a vibrant, diverse and dynamic academy in the centre of Bristol. We provide an inclusive and accessible education, which transforms future opportunities for young people, their families and the community.
We are a well-positioned and well-connected academy with direct connection to the developments in Temple Quarter and key economic areas of east and central Bristol. Why work at CLF? We are a diverse and inclusive community of 36 academies across five cluster regions in the South West that is committed to excellence and making a positive impact. Our people bring unique perspectives, but we're all driven by a shared moral purpose and a passion for making a positive impact, whether in a teaching, leadership or support role. We're proud to foster a culture where everyone can thrive, feel valued, and make a meaningful difference to the lives of others. We are an equal opportunity employer and proud to serve a diverse student population and our communities. We strongly believe that representation matters. Over 73% of the students who attend City Academy Bristol are from global majority groups, so we particularly encourage applicants from those groups in order to represent the students we serve, as well as wider underrepresented groups including gender, transgender, age disability, sexual orientation or religion. We aim to remove any barriers to employment, ensuring everyone can compete on equal terms. Job share, part-time and flexible working opportunities will be considered.


• Access to a generous pension through the Local Government Pension Scheme (LGPS).
• Generous annual leave.
• A comprehensive induction and ongoing commitment to wellbeing and career progression, through a range of training, apprenticeships and in-role/wider-trust development opportunities.
• Well-being support through an Employee Assistance Programme.
• Health benefits, including wellness sessions, gym discounts, and flu jabs.
• A range of generous family leave options, including above industry average occupational maternity pay.
• Additional benefits like cycle to work scheme, on-site parking plus many more!