ICT Support Analyst
East Dunbartonshire Council, Lea, Preston
ICT Support Analyst
Salary not available. View on company website.
East Dunbartonshire Council, Lea, Preston
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 10 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: a32887c1cd2441d79d16dc949a0c742d
Location ref: Lea, Preston
Full Job Description
- We will rely on you to provide first- and second-line ICT and multimedia support.
- You will resolve incidents and service requests and help ensure service levels are achieved in line with agreed SLAs.
- You will work in a collaborative team environment and contribute to the continuous improvement of our ICT services and solutions.
- You will build positive working relationships with users, colleagues and third-party suppliers.
- You will share your knowledge, skills and best practices with colleagues.
- You will support our diverse technology environment and contribute to the overall success of the Council. Technologies:
- Active Directory
- Cisco
- ICT
- Support
- ITIL
- LAN
- Microsoft Intune
- Mobile
- Windows, We are East Dunbartonshire Council and we are seeking a motivated and customer-focused ICT Support Analyst to join our ICT Support Team. This is an excellent opportunity to play a key role in delivering high-quality ICT services across our organisation. You will work in a collaborative and supportive team environment, following ITIL principles to help us deliver effective and efficient ICT services. We offer the chance to develop your expertise across a wide range of technologies, and successful candidates must also meet the relevant PVG or Disclosure Scotland requirements where applicable.
We are looking for a motivated and customer-focused ICT Support Analyst with strong problem-solving skills. - You should have excellent communication abilities and a commitment to delivering outstanding customer service.
- You should be comfortable working independently in a fast-paced environment while sharing knowledge, skills and best practices with colleagues.
- You should be flexible and able to work within our ICT Support team and the wider ICT Services team.
- Experience supporting a broad range of technologies is desirable, including Microsoft Windows 11, Windows Server 2022/2025, Active Directory, Microsoft Endpoint Manager, Microsoft Intune Mobile Device Management, Windows, Apple and Chromebook devices, Cisco LAN infrastructure, and multimedia/end-user technology solutions.
Direct job link
https://www.jobs24.co.uk/job/ict-support-analyst-127097278
About this company