Shropshire Council is looking for an ICT Service Desk Analyst to join its ICT Servicesteam and provide 1st Line ICT Support to the council staff, members, and partnerorganisations.The ideal candidate will have experience in delivering excellent customer services, callcentre experience and either experience in ICT or proven interest in developing theirICT knowledge.The role also manages support requests, providing remote support, managing useraccounts, enforcing security policies, and keeping up to date with technologicaladvances.The Service Desk team act as the first point of contact for general ICT queries, faultsand requests. They have a general understanding of day to day technologies includingM365, Networking, Windows Device Management, Printing and Cloud Services.

We are looking for a motivated and interested people to join our team. The idealcandidate will have experience in Service Desk operations, a high degree of customerexperience knowledge, experience or working in busy and unsupervised environmentsand actively work to maintain and update their technical knowledge and capabilities., We're looking for a candidate who has experience delivering and providing ICTsupport to end users. Excellent communication skills are also critical to this role. Youwill need to be self-motivating and able to work to key deadlines

Shropshire Council is a unitary authority which serves the rural county of Shropshire.One of the most important things about working here is the knowledge that you'reworking to help others and the real sense of achievement and purpose that brings.The people of Shropshire are rightly proud of their county's assets, its natural beauty,its history, its diverse economy, its vibrant culture.

We value our employees and offer staff rewards and plenty of opportunities forpersonal development, apprenticeships and career progression including:

• Generous annual leave commencing at 28 days increasing with service to 33
days (pro rata for part time). With additional annual leave purchase policy.
• Access to a benefits platform with a wide range of retail discounts and salary
sacrifice schemes (cars, bikes, AVCs)
• Employer contribution Pension Scheme Shropshire County Pension Fund
• Supportive carers and parental policies (maternity, paternity, adoption leave,
special leave)
• Many opportunities for flexible and agile working, we offer a hybrid model of
working to promote flexible working around personal and family commitments.
• Access to counselling and occupational health services