ICT Operations Technical Engineer

The primary function of this post will be to manage the daily workload of the 2nd line technical teams, working in various queues across the teams and provide technical support to end users for both hardware and software-based issues. An excellent knowledge of current Microsoft operating systems, both desktop and server, and Microsoft Office is essential.The post holder will also be expected to have a working knowledge of Active Directory, anti-virus and encryption solutions.Participation in projects as an operational resource will be required. The ability to support and coach the junior members of the team - this will include training and some minor HR responsibilities including covering for the Technical Support Team Leader for periods of leave.The post holder will also be required to participate in On Call Rota and attend offsite locations so a drivers license and access to a vehicle is essential.The list below is to outline the main duties involved however, this is subject to change
and will vary within the given role. We ask all employees to be flexible in their role, to always ensure we are delivering Safe, Kind and Effective care., 1. To troubleshoot up to an intermediate support level, all software/ hardware in use throughout the Trust including networking troubleshooting. This includes, but is not limited to, Nagios alerting, Iguana Interfaces, HL7 and SharePoint - this will include supporting current SharePoint documents and calendars as well as creating new lists and forms above and beyond general BAU support as and when required.
2. To maintain, troubleshoot, repair and manage desktop PC's, Laptops, Mobile Devices (Phones, Tablets), specialist printers (e.g. Wristband & Blood Label). and any other supported peripherals such as scanners to a basic / intermediate support level.
3. To undertake the management of the day-to-day team incident workload queues, allocating tickets using technical experience and excellent organisational skills along with own initiative to ensure the department is providing the highest level of customer service to the business.
4. To participate in projects relating to the ongoing development and service improvement of the core operational support infrastructure as well as assisting the senior members of the support teams in the capacity of additional resource in more general operational support projects.

The Trust's services are provided from three locations:

o The Countess of Chester Hospital: providing 473 general and acute beds.o Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.o Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.

The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board.

The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery