ICT Field Technician

You'll be based in Stapenhill, Burton-on-Trent, and look after a cluster of our Burton academies, making sure staff and pupils have technology that just works. Most days you'll:

• Be the friendly, go-to face of IT in your schools, fixing problems on site and building relationships with staff
• Work tickets through our ITIL-based service desk, with clear processes and documentation behind you
• Support a modern estate: [e.g. Microsoft 365, Intune, Windows 11, iPads/Chromebooks, Wi-Fi, AV and classroom displays, printing]
• Get stuck into Trust-wide projects, including, Hands-on experience supporting end users with hardware, software and networks (in a job, an apprenticeship, or a lot of tinkering)
• A genuine customer-service mindset: patient, friendly and good at explaining things in plain English
• Curiosity and a willingness to learn
• A full UK driving licence and access to a vehicle, as you'll travel between sites
Desirable
• Experience of Microsoft 365, Active Directory/Entra ID or Intune
• Experience in a school or other multi-site setting
• An IT qualification or certification [e.g. CompTIA, Microsoft]
Good to know
• Now and then you may need to work outside normal hours to support projects or urgent issues.
• Most of your work will be in your Burton cluster. Occasionally you may need to travel outside your region to support other Trust schools across the Derbyshire area, for example during major projects or to cover colleagues.
  
  Permanent, full time, 37 hours, 52 weeks | Band 4, SCP 11 to 17 | Start ASAP, Salary: £29,071 to £32,046 a year (Band 4, SCP 11 to 17), with progression through the band
• Hours: full time, 37 hours a week, permanent
• Local Government Pension Scheme with a generous employer contribution
• Career progression: We have members of our team who have risen from Apprentice level to Network Manager level. Progression is a reality within this team
• Wellbeing: 24/7 Employee Assistance Programme
About St Ralph Sherwin Catholic Multi Academy Trust The St Ralph Sherwin Catholic Multi Academy Trust, part of the Diocese of Nottingham, is a family of 25 Catholic schools across Derby City, Derbyshire, Staffordshire, Nottinghamshire and Stockport. Our mission is simple: to improve the lives and futures of the children and young people we serve. We provide outstanding educational opportunities, rooted in strong Catholic values, and are united by a shared commitment to excellence in everything we do. Why Join Us? We offer a comprehensive range of benefits, including:
• Excellent professional development opportunities through high-quality CPD programmes, delivered in partnership with Nottingham Teaching School Alliance. Our Leadership Academy also supports the development of future leaders.
• Opportunities for career progression across our family of 25 academies and the wider network of 84 diocesan academies.
• Employee Assistance Programme, providing free and confidential advice, guidance and wellbeing support 24 hours a day, 7 days a week.
• Competitive pension schemes, including the Local Government Pension Scheme for support staff, with generous employer contributions.
• Nationally aligned terms and conditions, ensuring fair and consistent pay and employment practices for all colleagues.