ICT Field Technician

We are seeking an enthusiastic and proactive ICT Field Technician to join our Trust ICT Team, supporting our academies in maintaining and developing high-quality ICT infrastructure, systems and services. Working across a cluster of schools, you will play a key role in ensuring staff and students have access to reliable technology that supports teaching, learning and day-to-day operations.,

• Deliver a high standard of customer service to staff and students across the Trust.
• Provide technical support and assistance across a designated cluster of academies.
• Support and develop our ITIL-based helpdesk service, ensuring timely resolution of support requests.
• Maintain and troubleshoot a wide range of hardware, software and network solutions across diverse educational environments.
• Contribute to the delivery of exciting ICT projects and technology initiatives across the Trust.
  
  We are looking for someone who is:
• Customer-focused - committed to providing a friendly, professional and responsive service that supports teaching and learning.
• A quick learner - able to adapt to evolving technologies and educational requirements in a fast-paced environment.
• Enthusiastic and motivated - keen to develop their skills, contribute to the team and make a positive impact across our schools.
• Flexible and adaptable - willing to occasionally undertake work outside normal working hours, including evenings and weekends, when required.
  
  The St Ralph Sherwin Catholic Multi Academy Trust, part of the Diocese of Nottingham, is a family of 25 Catholic schools across Derby City, Derbyshire, Staffordshire, Nottinghamshire and Stockport.
Our mission is simple: to improve the lives and futures of the children and young people we serve. We provide outstanding educational opportunities, rooted in strong Catholic values, and are united by a shared commitment to excellence in everything we do.


• Excellent professional development opportunities through high-quality CPD programmes, delivered in partnership with Nottingham Teaching School Alliance. Our Leadership Academy also supports the development of future leaders.
• Opportunities for career progression across our family of 25 academies and the wider network of 84 diocesan academies.
• Employee Assistance Programme, providing free and confidential advice, guidance and wellbeing support 24 hours a day, 7 days a week.
• Competitive pension schemes, including the Local Government Pension Scheme for support staff, with generous employer contributions.
• Nationally aligned terms and conditions, ensuring fair and consistent pay and employment practices for all colleagues.