ICT Engineer

The ICT Department is responsible for the continued development and support of the ICT infrastructures for over 10,000 users across 100+ sites., Based at Blackpool Stadium, you will work with a wide range of hardware and software technologies. The primary function of this role will be to provide technical ICT support to Blackpool Teaching Hospitals NHS Foundation Trust and other supported organisations. You will analyse, investigate and resolve a wide range of varying and new types of complex ICT issues and problems, including all ICT systems, PC desktop/laptop, mobile devices, printers, cabling, installation and maintenance of associated software and peripheral devices and this will also include involvement with data communications networks., You will be required to have a full working knowledge of PC's/laptops, as well as a wide variety of healthcare systems and appropriate knowledge to maintain a wide variety of IT hardware and software. As a ICT Engineer, you will be responsible for the resolution of service requests/faults, remotely or in person across the Fylde Coast. You will be expected to work as a member of an integrated IT team, but in addition you should be capable of unsupervised working. A professional manner at all times is essential when dealing with the Trust's user population. This position will demand a high level of activity and resource. The successful candidate will be a car owner/driver and hold a full, current UK drivers licence as support across the Fylde Coast is integrated within the role., To provide technical ICT support to Blackpool Teaching Hospitals NHS Foundation Trust and other supported organisations. Analyse, investigate and resolve a wide range of varying and new types of complex ICT issues and problems, including all ICT systems, PC desktop/laptop, mobile devices, printers, cabling, installation and maintenance of associated software and peripheral devices and this will also include involvement with data communications networks. Always considering the potential or actual clinical impact of any service failure and ensure the implementation of corrective solutions to minimise the disruption to any clinical or administrative service. The post holder will provide advice and/or training on technical issues to staff/customers. The post holder will be an effective team player contributing towards a dynamic department which, through the use of supporting technologies, is constantly aiming to make a positive impact to improve patient care. This will include the recommendation/proposal/service improvement for the better use of any equipment/hardware/software/system or better processes/policies in ICT, the wider Trust and external customers. The post holder will be required to be part of the ICT On Call Rota providing out of hours support acting as first point of contact for the ICT department. Resolve calls received during on call periods and document resolutions. Consistently showing a positive and professional manner often under pressure and always using best practice.

You will be expected to work as part of an integrated IT team but also be capable of unsupervised working. Applications are invited from professional and enthusiastic individuals who would welcome the challenge of working within a busy ICT Technology Department.,

• Analytical and diagnostic skills
• Ability to communicate complex information in a manner that the audience can understand
• Analyse often complex enquiries identifying and resolving, or where appropriate escalating to another resolver group, informing the customer accordingly
• Demonstrate high standards of quality customer care to both internal and external customers
• Able to work independently without supervision, coping with a multitude of non-routine tasks, prioritise work as necessary and to escalate issues where appropriate
• Access to own vehicle for transporting self and equipment to multiple sites
Desirable criteria
• The ability to work within strict procedures and protocols but recommend identified areas of improvement
• Ability to produce high quality documentation, Knowledge of current Microsoft operating systems
• Knowledge of computing hardware and end user computing environment
• Knowledge of Microsoft Active Directory (Account provisioning and management)
• Knowledge of networking protocols (TCP/IP), networking infrastructure, DHCP, DNS, PXEboot
• Diagnosing PC equipment and associated peripherals faults
• Experience of deploying PCs and associated software
Desirable criteria
• Experience of working within an ICT support function
• Experience and knowledge of NHS environments and systems, Educated to HNC in IT related subject, or equivalent qualifications or equivalent knowledge gained by experience, CompTIA A+ Certified
• Microsoft Certified Professional
• ITIL foundation or equivalent experience of working in an ITIL environment
  
  At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents - it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.