ICT & Customer Support Apprentice
Regenda Group, Liverpool
ICT & Customer Support Apprentice
Salary not available. View on company website.
Regenda Group, Liverpool
- Full time
- U
- Remote working
- Apprenticeship programme
Posted 6 days ago, 15 Jul | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
job Ref: c252a940878e432898d08b916b196941
Full Job Description
Please Note: We are not using recruitment agencies for this position. All applicants should apply directly through the Regenda Website. Any applications submitted through agencies will not be considered.Proposed Interview Date: W/C 4th August 2025The roleWe have a fantastic opportunity for somebody passionate about ICT and Customer Service looking for a kickstart in their career.The IT Apprentice role involves being the first point of contact for customers providing excellent customer service through various channels and maintaining detailed records of faults and queries. It also includes collaborating within the ICT Team to manage incidents and maintain the groups Asset Register.The role will include all aspects of ICT asset management including setting up end user equipment and administering a good helpdesk service.You will be based in Liverpool City Centre 4 days per week, with 1 day from home for coursework.The right fit
- You will be educated to GCSE standard.
- You'll have a passion for IT and customer service.
- You must be enthusiastic and willing to learn.
- Excellent written and verbal communication and interpersonal skills.
- You have knowledge and an understanding of information security and data protection.
- You're a team player and can remain calm in challenging situations.
Who we areWe regenerate places and work with people to create the opportunities they need to thrive. Affordable housing is our starting point, but we are a dynamic group of organisations doing very different things. We work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.The Regenda Group is made up of Regenda Homes and its wholly owned subsidiaries M&Y Maintenance and Construction, Redwing, Ecogee, Petrus, The Learning Foundry, Positive Footprints, Centre 56 and the National Communities Resource Centre.Next stepsIf you like what you've read so far and think you've got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.Our Talent Acquisition team will review your application and will be in touch shortly.What we offerThe Regenda Group really is a great place to work - and you don't have to just take our word for it! We're accredited by Best Companies for our 'world class' levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives.We also offer a fantastic reward and benefits package which, amongst other things, includes: - A range of flexible working options.
- 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
- 6 additional days for volunteering
- Up to 9% Employers Contribution to the Pension Scheme (match funded) .
- £250 annual 'Live and Learn' allowance to spend on learning any new skill.
- Enhanced maternity, paternity and adoption pay schemes.
- Employee Assistance Programme and health and wellbeing initiatives
- A wide variety of exciting learning and development opportunities.
- Interest free loans to assist with the purchase of computer equipment and travel season tickets.
- Monthly staff lottery scheme. "We regenerate places and create opportunities for people"We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible.INDHPThe Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale.The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56.Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world.Our core purpose is to regenerate places to create opportunities for people.PLACEHOLDER The Regenda Group
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