The Welsh Parliament uses technology in innovative ways to engage with the people of Wales and provide services for Members of the Senedd. It is an acknowledged leader in use of technology for legislative bodies.

You will be responsible for providing general ICT advice and guidance to 15 Members of the Senedd and their support staff.

You will be the main escalation point for all ICT support within your account management portfolio, helping to resolve any issues before they are referred any further to various members of the ICT team.

Working alongside the other customer account managers, you will strive to provide an excellent customer service to the Members in your account portfolio, to enable you to build a trusted relationship that will help to ensure that the ICT service meets their needs and expectations.

You will also work closely with colleagues in the ICT Service to provide input on future enhancements and developments required by the Senedd.
This role is highly customer focused, dealing with high profile users within a busy and demanding environment.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .