ICT Apprentice

King's College Hospital NHS Foundation Trust (KCH) is recruiting two ICT Technician Apprentices to work within the busy and dynamic ICT department. You will be paid an apprentice rate salary while undergoing training and academic tuition in this full-time on site role. The successful candidates will assist in the provision of support and maintenance of KCH's ICT equipment, such as Personal Computers (PC) and telephones, and help ensure that frontline services are delivered in a safe and consistent manner. This could be by visiting users at their workplace at the various hospital sites in south London, over the telephone or by Remote Desktop Connection., There will be a learning Pathway to develop the skills required as follows: o Provide and receive simple to complex information and give advice over the phone or by remote connection for fault diagnoses, rectification, software upgrade or installation and configuration of PC and telecoms systems; o Ensure specialist or complex ICT information is analysed, investigated and processed in accordance with policies and procedures and recorded as fault logs within the Service Desk software application; o Maintain user IT accounts and system rights for networked and clinical systems; o Reset passwords and transfer/accept accounts for users of NHS Net e-mail; o Occasionally test and evaluate ICT devices and appliances under the direction of the manager; o Train and develop own ICT skills through in-house and external training where available and mandatory training; o Adjust accordingly to variable workloads, interruptions and staff shortages; o To ensure that appropriate stock levels are maintained; o Ensure Service Level Agreements (SLA) are adhered to; o Occasionally undertake ICT system testing; o Assist people to your best ability wherever possible when answering the Service Desk Helpline.

Applicants must have a keen interest in an ICT career and GCSE pass grades (4 to 9 or C to A

• in Maths, English and ICT and be able to demonstrate abilities in PC maintenance of both hardware and software. You must demonstrate your interest in this opportunity by describing projects you have undertaken and show a willingness to continue with academic study for the full two-year course. You must also demonstrate an understanding of confidentiality and safeguarding sensitive information.
As this is a Level 3 measured training post, your application will need to demonstrate that you will benefit from significant up-skilling in the apprenticeship and be able to adhere to the Trust's Values. If you are qualified in ICT, this post may not be suitable for you.

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.