ICT Apprentice

You will develop the skills needed for a successful career in ICT by working alongside experienced colleagues, at the same time as working towards a Level 3 Information Communications Technician qualification which will be delivered by Sunderland College (online programme). What you will be doing:

• Resolving calls in accordance with set procedures and guidance.
• Investigating and assessing service user issues and requests to enable efficient processing and resolution of calls.
• Escalating calls to other technical resolvers and teams where required.
• Liaising with other technical staff to identify potential problems at the earliest opportunity.
• Maintaining network and application user access including the creation, amending and removing of permissions in accordance with corporate authorisation process.
• Providing support and guidance of the corporate computing environments and technologies.
• Basic network troubleshooting including checking connectivity of devices and related network settings.
• Connecting devices to the corporate wired and wireless networks and related troubleshooting.
• Verifying and updating of all records within the IT Service Management toolset, to ensure accuracy of records., A structured apprenticeship programme with full support from a trained assessor to complete the qualification
• A workplace mentor to provide on-going support
• Access to numerous development opportunities
• On-going support and encouragement from a knowledgeable and friendly team
• A range of benefits that promote wellbeing and help you thrive - at work and in everyday life, You cannot undertake an apprenticeship if you already have a higher qualification in the same subject
• CVs will not be accepted.
• All communication about your application will be sent to the email address you registered with North East Jobs. This includes invitations to any online assessments and interviews if you are shortlisted.
• After the closing date, please check your email inbox (and junk folder) regularly for updates, as you may not be contacted by any other method.
Supporting documents PrivacyNotice.pdf (86.74 KB) SCC Employee Benefits.pdf (828.56 KB) ITServiceApprentice-JD-2026-06.docx (52.66 KB) ITServiceApprentice-PS-2026-06.docx (51.34 KB)


• Ability to work independently and as an active member of a team.
• An aptitude towards problem solving, using logical analysis.
• An understanding of the importance of IT Security.
• Experience of using IT equipment with a good understanding of the benefits they bring.
• Ability to deliver high quality tailored services to meet needs and exceed expectations.
• Excellent oral and written communications skills with the ability to talk in a non-technical way to customers about ICT.
• Excellent interpersonal skills including collaborating and team working.
• Ability to be creative in working through problems and making decisions., Be 16 or over at the start of the apprenticeship;
• Not in full-time education;
• A UK citizen or have proof of right to work in the UK;
• Have lived in the UK/EEA for the last 3 years or more;
• Have the legal right to work in the UK for the full duration of the apprenticeship