ICT Acute Customer Engagement Engineer

We are looking for two ICT Acute Customer Engagement Engineers to join the Innovate team. In this hands-on role, you'll be a visible and proactive presence - floorwalking to assist users, resolving technical issues before they escalate, and ensuring seamless ICT service delivery. You'll work closely with our ICT Service Desk and Operations Team Leaders to maintain high service standards and meet SLAs., The successful candidates will be providing both first and second-line ICT support, tackling hardware and software issues in person and remotely. This includes installing and maintaining IT equipment, supporting network infrastructure, and offering hands-on help across departments. Additional responsibilities of this important role include mentoring colleagues, documentation management, equipment lifecycle management, and ensuring security protocols are being followed.

• A logical, methodical approach to troubleshooting
• Excellent communication and customer service skills
• A collaborative mindset and a proactive attitude
If you're ready to make a real impact and help shape a user-friendly, responsive ICT environment, wed love to hear from you.

As a growing company, Innovate has a range of benefits and opportunities to enable individuals to grow and experience a range of new challenges. Innovate has a commitment to develop staff and provide a supportive work life balance. Innovate is a staff led company, with a mission to provide the best technology solutions and support to our Trusts. At Innovate, we recognise the benefits of transferable skills and a desire to learn. We encourage anyone who is interested in this role to get in touch, even if you do not meet all stated criteria. Travel between our sites will be required for this role.