ICC Dispatcher
North West Ambulance Service Nhs Trust, Speke, Liverpool
ICC Dispatcher
Salary not available. View on company website.
North West Ambulance Service Nhs Trust, Speke, Liverpool
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 9 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 5425440d2a574481a0ab80ae53258c5d
Location ref: Speke, Liverpool
Full Job Description
Are you calm under pressure, highly motivated, and able to multitask effectively? North West Ambulance Service is recruiting Dispatchers to join our Integrated Contact Centres (ICC) in Broughton & Speke. Working alongside 999 Call Handlers, you will be responsible for dispatching emergency resources and communicating via radio with paramedics and other emergency responders. Our Integrated Contact Centres operate 24 hours a day, 7 days a week, receiving emergency calls and coordinating ambulance responses across the region. Applicants must be flexible and able to commit to a rota pattern that includes:
- Day and night shifts
- Weekends
- Bank Holidays
- Religious festivals
The ICC is a fast-paced environment where excellent typing skills and the ability to remain calm under pressure are essential. Successful applicants will have strong communication skills, attention to detail, and the ability to make decisions quickly and accurately. No previous medical experience is required as a comprehensive training package will be provided. Training Successful applicants must be able to commit to a three-week training programme. Annual leave will not be permitted during this period.
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.