ICC Area Dispatch Lead

We are looking for a highly motivated individual with an evidenced knowledge base of ICC which should include managing and coaching a team. Effective utilisation of resources to meet the changing demands of the service and the ability to meet national targets. Leadership, planning, effective communication and attention to detail will be just some of the essential criteria for the successful candidate. Role of the Area Dispatch Lead

• Supervise, support and coach the dispatch team
• Manage the efficient utilisation of staff and resources to meet demand
• Meet internal, national and contractual performance targets
• Provide a managerial presence across the dispatch site
• Ensure the smooth running and day to day deployment of emergency and non-emergency resources, ensuring they are clinically appropriate for the patients needs
• Have oversight of planned and spontaneous events, managing the impact on resources and the continuity of business as usual
• Act as a point of contact for operational managers during the shift
• Take the role of Critical Incident Manager during large/complex or major incidents, allocating roles to the dispatch team as appropriate
• Report to the Duty Dispatch Lead
• Carry out any other duties as directed by the Duty Dispatch Lead, Service Delivery Manager or Head of Service (Dispatch)
• This list of duties is indicative of the role, and further duties as outlined within the job description will be expected of the successful candidate, Oversee and contribute within remit to:
• The planning and delivery of all dispatch training requirements
• Scope potential workforce related risks, feeding new risks into ICC management team
• Complete regular supervisory shifts of staff within own line management
• Escalate any clinical concerns to the Clinical Delivery Team via appropriate mechanisms
• Minimise operational downtime and provide detailed reports to relevant managers as and when required
• Meet with individuals to deliver KPIs. Agree objectives and development activities with support from Dispatch Managers to those working below standard
• Liaise with other departmental managers around operational coordination of resources in the event of any large scale, complex or major incidents
  
  North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.