IBA Operations Manager

We're looking for a hands-on, experienced leader to take on the role of IBA Operations Manager at PIB Group. This is a key position where you'll oversee the day-to-day running of our IBA operations, improve how we work, and ensure we stay compliant with regulatory requirements. If you're someone who enjoys leading teams, refining processes, and working closely with other departments to get things done well, we'd love to hear from you. What You'll Be Doing

• Leading and supporting a skilled IBA Operations team, making sure we deliver a reliable service to colleagues and clients
• Managing cash allocations, debtors, creditors, and funding against agreed targets
• Planning ahead for team capacity, identifying where we can work more efficiently
• Keeping our internal controls strong and finding ways to improve them
• Working closely with colleagues in Finance, Operations, and across IBA to keep everything running smoothly
• Producing clear and useful reports in collaboration with our MI & Controls Manager
• Helping with audits (CASS and statutory), making sure everything is accurate and delivered on time
• Investigating and fixing any issues with CASS compliance, and putting steps in place to avoid them in future
• Ensuring we meet Consumer Credit Act requirements for third-party finance
• Supporting the integration of new businesses into IBA operations
• Encouraging team development and a positive, collaborative working environment
  
  A strong background in financial or insurance operations, with proven leadership experience
• In-depth knowledge of IBA processes and FCA CASS rules
• Comfortable using platforms like Acturis, Websure, SSP, Epic, or TAM
• Confident with Excel and able to work with detailed data
• Someone who communicates clearly and works well with people across different teams
• Practical problem-solver with an eye for improvements
• Resilient, flexible, and able to manage in a fast-moving environment
• A team-oriented leader who supports and develops others