Hyundai Service Advisor Apprenticeship

Introduction

At Hyundai,You’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment and grow with the company.

About the Employer

Drive Motor Retail Hyundai York is an authorized Hyundai retailer dedicated to providing exceptional service and a wide range of Hyundai vehicles. They offer new and used cars, including models like the IONIQ 6 and TUCSON, and emphasize customer care and satisfaction. The dealership is located at Great Northway, Nether Poppleton, York, and is known for its excellent customer service and a modern showroom facility

What You'll Do

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Hyundai York are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

• Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
• Upselling and cross-selling additional products and services
• Booking in cars for MOT's and service
• Liaising with workshop vehicle technicians for updates with vehicle repair timescales
• Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
• Working to a high level of customer service at all times
• General ad hoc duties as and when required

Training Outcome

Possible permanent position on the completion of the apprenticeship.

On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working

Qualifications

• Essential - GCSE - English - 3
• Essential - GCSE - Maths - 3

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday 8:30am - 5pm

Expected Duration: 1 Year

Training Provider: NOTTINGHAM COLLEGE