Hyundai Parts Advisor Apprenticeship - Bolton

Introduction

At Hyundai, you’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment and grow with the company.

About the Employer

Welcome, esteemed motorist, to West Riding Hyundai, your trusted destination for exceptional new and used vehicles across Lancashire and West Riding. As you’re already here, you’re on the path to discovering unparalleled service and a superb selection of cars designed to meet every lifestyle and budget. From our friendly forecourts in Bolton, Bury, Colne, and Manchester, we are dedicated to providing a seamless and satisfying car-buying experience. Get ready to explore a world where quality, value, and customer care drive everything we do.

What You'll Do

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

• Working with customers to meet their requirements and giving advice on additional parts and services
• Matching orders against stock items and sourcing parts, while offering competitive prices
• Working as a team and independently to reach set goals and KPIs
• Delivering fantastic customer service while remaining efficient and focused on your tasks
• Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
• Managing goods in and out
• Working with suppliers, placing orders or returns and processing paperwork accurately
• Always working to a high level of customer service and remain courteous and police to customers

Training Outcome

• Possible permanent position on the completion of the apprenticeship
• Further opportunities to develop career to become a fully qualified master technician and MOT tester
• On completion of the apprenticeship the average salary of a light vehicle technician is anywhere between 24k-27k. While most experienced technicians may earn up to £33k per year

Skills Required

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience
• Physical fitness

Qualifications

• Essential - GCSE - Maths And English - 4
• Desired - Motor Vehicle Technician - Automotive - Level 2

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday, 8.00am - 5.00pm with a 30-min lunch.

Expected Duration: 1 Year 3 Months

Training Provider: NOTTINGHAM COLLEGE