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Hybrid Claims Owner

Lloyds Banking Group, Leeds

Hybrid Claims Owner

£30201-£31790

Lloyds Banking Group, Leeds

  • Full time
  • Permanent
  • Onsite working

Posted 1 day ago, 7 May | Get your application in today.

Closing date: Closing date not specified

Job ref: 5290989dd69f4083ae40c7f422681a22

Location ref: Leeds

Full Job Description

  • The ability to work closely with Hybrid Field Consultants, together delivering excellent outcomes across service, spend control and technical accuracy
  • Strong knowledge of insurance contracts, principles and practices, aligned to Group standards and FCA / industry requirements
  • Excellent communication and organisational skills, with the ability to manage a caseload of claims end-to-end, tailoring your approach to individual customer needs
  • The confidence to lead investigations, validation, progression and resolution activity throughout the claims journey
  • A consistent focus on delivering high-quality claims management, aligned to product terms and conditions
  • Experience of customer-focused complaint handling, meeting Lloyds Banking Group and regulatory expectations
  • The ability to identify fraud, misrepresentation or non-disclosure, carrying out proportionate investigations and using specialist support where needed
  • A commitment to professional development, including working towards relevant qualifications (e.g. CII or BDMA)
  • A values-led approach, embracing Lloyds Banking Group behaviours, acting inclusively and treating everyone with dignity and respect
  • A strong appreciation of risk management, following policies, processes and controls to keep our business safe

    At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
    • We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

    HOURS: Full Time, 35 hours per week, with a requirement to work a rotational shift pattern across the operational hours (8am - 6pm Monday-Friday and 9am-1pm on Saturdays).

Direct job link

https://www.jobs24.co.uk/job/hybrid-claims-owner-126805750

About this company

Lloyds Banking Group

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